Millennials continue to be the largest generational group of home buyers, and the most active generation of buyers, for the fifth consecutive year, according to the National Association of Realtors® 2018 Home Buyer and Seller Generational Trends study. As millennials continue to become introduced to the rewards and…

Achieving true business growth means diversifying efforts to expand and maintain existing customer relationships. Capitalizing on cross and upsell opportunities can be powerful tools to add value for the customer and your cleaning business. Research shows that increasing customer retention by just 5 percent can increase your profits…

Customers are the lifeblood of your company and your biggest asset. Let’s face it, it’s easier (and cheaper) to sell to existing customers than it is to acquire new ones. For many small businesses, ‘developing’ loyal customers means they have to do things, give away things, or persuade…

One of the biggest pain points we hear is the inability to get new customers in the door. You’re looking to generate more business – we get it. But you already have a captive audience who knows and trusts you, so use that to your advantage. Whether you…

Searching for the right Fleet Management software solution can seem like an overwhelming task. With so many options and factors to consider, how do you ensure you make the right decision for your company? Capterra, a software review site, recently compiled their suggestions of the most important questions…

While it’s easy to get lost in the day-to-day of running your pest control business, it’s important to take a step back, see where you’re at and determine where you want to be. In order to grow your business, reduce costs and improve customer service, identifying challenges and…

Operations managers and route planners understand the importance of route planning and route optimization software. It’s essential to have a powerful tool that can optimize routes in minutes and free up your time. Without software doing the heavy lifting for you, it’s nearly impossible to get ahead of your…

There’s one question that we hear fairly often, “Do I really need pest control software?” And trust us, we get it. You’ve been running your pest control business for years, sometimes decades with little to no software. You’re the expert! However, it’s extremely easy to fall into the trap of…

Leverage is the ability to influence a system or environment, in a way that multiplies your efforts. Better said, it is investing the right amount of effort, through the proper channel, to yield greater returns for your business. For small businesses, there is no greater leverage than your…

Losing a customer is never easy. You never want that unexpected phone call or email, where a customer informs you that they no longer need your services. But as frustrating as it may be – it is unavoidable. It can also be a valuable learning tool that you…

The world is changing. At one time, networking your business consisted of running into someone you knew or wanted to know around town. It meant introducing yourself and telling someone about your lawn care business. It was conversations over coffee or at the hardware store. Being in the…

With a limited number of hours in a day, your staff can only do so much. Wouldn’t it be nice to cut down on the amount of manual processes needed to run your business? Whether you run a small or a multi-million dollar pest control business, automating your technicians’…

Price increases can be a tricky subject, especially if you’re just getting started with your cleaning company. On one hand, it is a powerful strategy that can help improve your company’s bottom line. On the other, it can become a point of contention among your customers, potentially causing…

The vast majority of lawn and landscape businesses are generating most of their revenue between April and October. Make sure you’re using your “downtime” wisely by properly preparing your business for the springtime rush. If you’re just starting out and haven’t read it first, go check out our…

There’s no way to avoid it, the busy season is fast approaching for pest control companies across the nation. During the winter lull, some PCOs get their plan in place, while others are operating as if it’s business as usual. If you’re not using your downtime to research…

Did you know that for every dollar you invest in route planning and GPS tracking, you’ll see three times the ROI? So, if you’re frustrated with planning your routes by hand and want to get back time, you should be thinking about investing in route planning software. When you’re managing a…

In every competitive field service industry it’s more important than ever to properly market your services to potential customers. While a lot of focus is rightfully placed on local search and organic SEO, a marketing strategy that combines organic efforts with paid marketing (SEM) can provide multiple benefits…

Whether you’re the best pest control business, plumber, or lawn care company in town or just starting a cleaning company, not everyone is going to choose you for their home service needs. While you may think you’re doing everything in your power to grow your business, you might…

WorkWave Route Manager’s support team receives high scores across the board. Not only do our Customer Success specialists live and breathe the product – but we work hard to learn about each customer’s challenges, pain points, and successes. We understand that every business is unique, with different needs…

Whether you’re new to the pest control industry or have been around for years (or even decades!), taking the right steps to continuously scale your business is more important than you might think. Regardless of where your business is in its lifecycle, you should have the same goal…