The decision of whether to charge customers based on parts and labor or to charge a flat rate for a given service is nothing new for field service companies. Even if your field service business is already structuring billing around parts and labor, exploring the perks of flat…
As the new workforce comes of age, many worry that artificial intelligence (AI) and automation may eliminate jobs for human workers. However, those working in the skilled trades need not worry. While there may be an increase in the use of automation and AI, this technology will likely…
The average U.S. citizen produces about 4.4 pounds of trash per day — and that’s just looking at solid waste. Although this is a significant figure itself, physical trash isn’t the only source of waste produced by individuals on a day-to-day basis. We all produce waste indirectly, from…
Business efficiency refers to how much output a business produces versus input. If a company can produce quality work for a small amount of money, time, and resources, then it is considered efficient. However, many factors can affect efficiency in the workplace, including unproductive employees and business growth.…
Customer satisfaction — the extent to which a business succeeds at providing products and services to fulfill customer needs, inquiries, and expectations — should be a priority for any company for a variety of reasons. One study observed that 92% of companies that have placed high importance on…
Small business owners must be ready to adapt to various situations, particularly when business is growing at a steady rate. Owners may struggle to keep up with demand, but that’s not the only challenge during a growth period. They could also be dealing with: Demands of a growing…
Enterprise resource planning (ERP) software should be playing a significant role in the operations of any field service provider, and a central question for many businesses is whether the best option is to build their own software or purchase a software that’s already built. From functionality and customizability…
In 2020, the number of open jobs was higher than the number of people looking for work. While nearly every industry is fighting to fill positions, employers in the skilled trades are struggling even more to hire trained workers. A labor shortage can have many negative effects on…
Nexstar Partner Portal As a leader in custom enterprise resource planning (ERP) software for field service businesses, WorkWave ServMan strives to connect with customers and provide them with the comprehensive tools and valuable insight they need to run their businesses efficiently and reach their full potential as they…
Today, smartphones are everywhere; they’re with everyone at every time. Because of this, businesses have a direct line of communication with their customers and can easily deliver information when they want it and how they want it. Text messages have the most impact. In fact, the average person…
The WorkWave User Conference is always an exciting time of year, giving users the opportunity to meet with the WorkWave team directly, attend a wide range of informative sessions, network with their peers in the industry, and have plenty of fun along the way. This year’s conference has…
No matter the size of your field service business or what industry you’re in, employee engagement is essential to your success. By engaging with your employees in a meaningful way you can ensure that every member of your team drives your company toward its goals, from the day…
Your company’s profits are the key to its success, which means that any opportunity you have to bring in new business or to improve your operational effectiveness is not to be overlooked. Many of the everyday processes that you carry out in the field and office, such as…
When you operate a business, it can be all too easy to view your company’s interactions through the lens of a business owner. Taking the time to get into your customers’ shoes and break down how that same exchange transpires from their perspective is absolutely crucial to ensuring…
The advent of COVID-19 earlier this year sparked drastic changes in how many companies do business, with an impact that has resonated in nearly every aspect of everyday life for many businesses and their customers. While many things have changed, demand for your services hasn’t. Essential businesses, like…
As a field service business, focusing on your customers’ needs is paramount to your success. Being customer-centric doesn’t just apply to the way you conduct business and carry out your jobs in the field, though; it also applies to the way you accept payments from your customers. Your…
While many businesses are working to navigate COVID-19, planning to attend future industry conferences or trainings is not something that they have top of mind. Some businesses lack the bandwidth or staff to attend, some have strict travel bans in place, some don’t have the discretionary spend, and…
As a business owner, you have more than your fair share of responsibilities. Your primary goal, of course, is to provide your customers with quality service so that you can reach your full potential and offer your services to more customers. In order to continue operating and providing…
The ongoing outbreak of COVID-19 is an unprecedented event for most businesses, shaping everything from the services that are permitted to operate to the way in which customers expect their services to be carried out. It is certainly a challenge for field service businesses, with nearly everyone seeking…
When you’re a field service business, getting a leg up over the competition is key. Let’s say you’re a pest control company in Houston. You want potential customers in your area to choose your business over your competitors for service. To make this happen, you’ll need to be…