Category

Field Service

Category

For many field service companies, the inability to control the finer points of what happens behind the scenes in regards to payment processing often becomes the starting point for a snowball effect that can have a huge impact on a business’s financial health. This is especially pronounced in…

customer service evaluation concept

Customer satisfaction — the extent to which a business succeeds at providing products and services to fulfill customer needs, inquiries, and expectations — should be a priority for any company for a variety of reasons.  One study observed that 92% of companies that have placed high importance on…

Nexstar Partner Portal As a leader in custom enterprise resource planning (ERP) software for field service businesses, WorkWave ServMan strives to connect with customers and provide them with the comprehensive tools and valuable insight they need to run their businesses efficiently and reach their full potential as they…

Today, smartphones are everywhere; they’re with everyone at every time. Because of this, businesses have a direct line of communication with their customers and can easily deliver information when they want it and how they want it. Text messages have the most impact. In fact, the average person…