With a limited number of hours in a day, your staff can only do so much. Wouldn’t it be nice to cut down on the amount of manual processes needed to run your business? Whether you run a small or a multi-million dollar pest control business, automating your technicians’ day can do just that! Without the help of a mobile app, your technicians have to come into the office to pick up their work orders or…
Effectively managing your mobile workforce starts before your team ever steps foot on the job site. Optimizing how you dispatch and manage your crews and technicians reduces downtime in the field and improves how you service your customers. WorkWave Service eliminates the pain in route planning, providing businesses with the flexibility to adapt to changes on-the-fly. This level of control has empowered our customers to operate more efficiently, reduce human error, cut back on expenditures,…
Customer happiness is something all businesses need to keep on their priority list. With so many factors that play into the customer experience – it’s easy to drop the ball along the way. But with route planning software, you can automate a complex task, increase efficiency, and organize your team. Additional benefits? You bet. You can plan for delivery requests, confirm planned arrival times, view real-time updates, and at the end of the day you can…
Take a look at your business – where are you spending most of your time each month? If I had to guess, route planning is one of your top-5 most time consuming tasks. Wouldn’t it be nice to cut down the amount of time you spent each month planning the following month’s routes? Cowleys Pest Services was able to cut their monthly route planning time from a few weeks to approximately one business day. Download their case…
Maybe it’s feasible to use a simple map solution when you own one or two vehicles, but when your fleet grows you’ll want to reconsider your route planning tools. Let’s explore the limitations of using Google Maps for planning your routes: You can’t plan around your constraints. Route planning software automatically builds constraints (time-windows, driver skills, vehicle needs) into your plan.You can’t account for time at orders. Route planning software builds in expected/set time.You can’t view driver…
As any business owner knows, it can be extremely easy to get stuck in a routine. However, the dangerous cycle of “this is how it’s always been done” can be detrimental to company revenue and customer satisfaction. If your company is still using pen and paper to plan routes you are wading into risky territory. Depending on the complexity of your routes, geography, road network, and customer requests — manually route planning can become a…
In the age of the cloud, more and more pest control businesses are moving towards a paperless sales process. Going paperless is beneficial to your business and can greatly streamline your operations while also increasing customer satisfaction and revenue. Save Time The client proposal process has never been easier! Save time on proposal creation with professional-looking proposals that are pre-populated with company info and client details. Proposals can be sent and signed electronically, or technicians…
Once upon a time, the logistics of remotely managing a field service business would’ve seemed impossible. However, the advent of smartphones and tablets have made this a reality and now it’s easier than ever to connect your branch office(s) and field techs with the use of mobile apps. Moving your operation to a cloud based system may seem daunting, especially if you’re accustomed to managing the business manually. Read on to discover five major benefits of…
A delivery company can only route plan by hand for so long, before they decide that keeping up with customer demands is too much. After all, logistics challenges are difficult to solve when you are juggling a variety of requests like: same-day, specific delivery times, vehicle restrictions, etc. So you need to change up your approach to keep up with demands and increase customer satisfaction. Take a page from Amazon’s playbook to see how you can immediately…
What is an ELD? An ELD (electronic logging device) is a device that is used in commercial trucks to track hours of service (HOS). ELD technology automatically records a driver’s driving time and other aspects of their HOS records to allow for easier, more accurate HOS recordkeeping. An ELD GPS device monitors a vehicle’s engine to capture data on the: Whether the engine is runningWhether the vehicle is movingMiles drivenDuration of engine operation in hours The reason…
Data is critical for any business operations. Whether it’s to identify areas of opportunity or flag potential issues, you can make strategic decisions once you dig into KPI metrics. For last mile delivery or service businesses, your defined KPI metrics should reveal your fleet’s and drivers’ performance — because they directly impact your customer satisfaction levels and operational efficiency. How do you access these types of metrics? You’ll need a route planning tool, like Route…
Technology has advanced because of our attempts to solve common problems. And in the business world, technology is often the answer to budgetary or operational concerns. More and more businesses are adopting GPS technology these days, because they have recognized that the service solves these three common problems. Wasted Time In business, time is money, so wasted time directly translates to wasted money. Time is wasted in a variety of ways, especially when you have…
As a pest control operator, you may be wondering how Artificial Intelligence (AI) applies to your industry and business. Artificial intelligence is more than the latest technology buzzword. For the second year in a row, Gartner has listed AI as the number one strategic technology trend. Revenue from artificial intelligence is predicted to reach over $36 billion dollars by the year 2025.* It’s possible you are already using this technology in your daily operations and…
In an age of increasing speed, where information and service are readily available at the tap of a finger, the most successful companies are focusing on how to make themselves easy to do business with. For field service businesses like HVAC companies, lawn care companies & others, a positive customer experience is emerging as a key differentiator in thriving companies. Here are some of the top trends being adopted by companies who are looking at…
Utilizing the Right Management Software You are experts in solving your clients’ problems of maintaining and improving their outdoor living spaces but, perhaps you may not know the best ways to solve some of your own problems, such as improving efficiency and productivity, through software in lawn care and landscape management. That said, one valid question that we feel business owners tend to ask themselves at some point is whether or not using technology will…