The importance of route optimization is always evident during your everyday deliveries, but recent spikes in orders and shifts in customer expectations have brought the need for route optimization into an even sharper focus. As you strive to provide fast turnaround and excellent customer service, here are a number of ways to take full advantage of WorkWave Route Manager. 1) Enable Contactless Delivery With Customer Notifications Social distancing has had an immediate impact on the…
No matter what line of work you’re in, as a business owner your business goals probably include winning more sales and increasing profits. Your first thoughts when it comes to reaching these goals likely include marketing and promoting your business, but it’s important to remember that for the vast majority of your customers, your technicians in the field are the face of your company. With the added functionality of the right type of lawn care…
When you zoom out and take a look at the way that your small or medium-sized pest control business (SMB) runs, it’s easy to see that efficiency plays a crucial role in determining your bottom line. If you’re not making the most of your resources with effective processes, you can’t expect to increase your revenue and maximize profits. For SMBs, communication is a key element when it comes to minimizing wasted time in order to…
It goes without saying that if you run a business, you should consider customer satisfaction as one of your top priorities. After all, unsatisfied customers won’t call you up for service in the future, and they certainly won’t be telling their friends and family members to give you their business, either. Generating positive online reviews from your customers is one of the most effective ways that you can bring in more prospects and win more…
When it comes to routing and logistics, there’s a common misunderstanding about what the term “route planning” encompasses. This is doubly true when the term “route optimization” comes into the equation. While these two are sometimes mistakenly used interchangeably, the truth is that they couldn’t be more different. So what do you need to know when it comes to the difference between logistics route planning and route optimization? We’re here to walk you through the…
In the field service industry the consequences of not staying up to date with mobile technology range from wasting time to losing customers and going out of business. Sounds harsh, but mobile has changed our expectations as customers and how we do business. Implementing a mobile field service software solution for your workforce can seem intimidating, with so many options to consider. This guide will walk you through the process of selecting the right mobile…
The right pest control software can not only help you run your business and improve efficiency, but it can also help you to work smarter. Finding the right software can be a challenge – especially when there are so many pest control software solutions to choose from. That’s why our WorkWave professionals took a look into the most pressing pest management business needs, and developed the 2019 Buyer’s Guide to Pest Control Software to help…
According to IBISWorld, the number of landscaping industry enterprises is projected to increase at an annualized 2.2 percent to 569,359 companies over the next five years. As competition increases and demand for landscaping services grows, it is crucial for businesses to differentiate their services by taking advantage of technology like virtual reality (VR) and augmented reality (AR). In an industry where visions come to life through design, VR and AR take the customer on a…
18 Years of Change and Consistency It had been eighteen years since the Air-Conditioning, Heating and Residential Expo (AHR Expo) was last held in Atlanta, Georgia. Much has changed in 18 years, both for the city of Atlanta and the show itself. In 2001, the show hosted 1,297 exhibitors, demonstrating the newest products and technologies over 395,000-square-feet of exhibit floor. This year the show grew to span two buildings, taking up about 493,000-square-feet of exhibit…
The phrase “ignorance is bliss” isn’t an option when you’re managing a team of drivers and scheduling home deliveries. But, you can avoid being left in the dark and prevent your team from answering “I don’t know” to your customers again. When you have live tracking enabled you gain immediate insight into your fleet’s performance. You can begin to manage your team with confidence and share visibility into your drivers’ locations. Transparency is the…
In the field service industry, the buyer holds all the cards when it comes to deciding who provides their services. Abundant options in this industry mean finding loyal customers tends to be easier said than done. With 40% of small business revenue being driven by repeat sales, it’s no wonder that this type of customer is so essential to maintaining and growing your business. Luckily, in today’s technology-driven world, staying connected with these customers and…
What do you do when your drivers leave for the day? Do you cross your fingers and hope everything works out? Or are you following their progress to keep your operations running smooth? Without a smart route planning software helping you behind the scenes, most business would agree that it’s a guessing game. You might find yourself relying on phone calls or text messages to have insight into where your drivers are. Which can eat…
Few industries have changed more in the past few years than the world of transportation and logistics. Amazon and the growing popularity of eCommerce have transformed the industry, changing how retailers and couriers alike must operate in order to keep customers satisfied. While logistics professionals have discussed these types of industry changes for several years now, 2019 will likely be the year that we see examples of these changes in action. Amazon will Challenge the…
With the new year just a few weeks away, it’s important to head into 2019 prepared for success. Each year brings with it new trends in all aspects of the field service management industry, from technological advancements to hiring practices. Read on as we explore what lies ahead for the industry in 2019 and beyond. State of the Field Service Industry The job market is heating up With the field service market expected to grow…
It seems like nearly every day there is a new smartphone, gadget, car, or computer. While the act of constantly keeping up with all of these technological advancements can be intimidating and frustrating at times, these tools are ultimately designed to make our daily lives better. On a business level, forward-looking technologies can add a new dimension to how you manage and operate your pest control company. See below how these technologies have the potential…
You’ve got your customers, your orders and a fleet ready to start their trip. You may feel that you have this part of your business down to a science. But, as we all know, the world is constantly changing; so are your customers’ needs. In order to maintain your hold on your current client base and grow your business, it is essential to keep your practices up-to-date and equipped to handle the modern distribution market,…
As companies grow and expand, so do their needs. One thing that must evolve during periods of growth and change is the customer support systems in place. Customers today are vocal and have a variety of outlets to express their opinions that may influence others. Having a best-in-class product may be the price of entry, but the key to success lies in how you support and serve your customers, becoming more than just a solution…
Searching for the right Fleet Management software solution can seem like an overwhelming task. With so many options and factors to consider, how do you ensure you make the right decision for your company? Capterra, a software review site, recently compiled their suggestions of the most important questions to ask during your search. Curious how WorkWave Route Manager stands up to Capterra’s standards? Keep reading! 1. Is the software a good fit for my company?…
Operations managers and route planners understand the importance of route planning and route optimization software. It’s essential to have a powerful tool that can optimize routes in minutes and free up your time. Without software doing the heavy lifting for you, it’s nearly impossible to get ahead of your day let alone focus on strategy. It doesn’t matter if you’re a small, medium or enterprise business, you share the same challenges. Managing deliveries and customer’s expectations…
There’s one question that we hear fairly often, “Do I really need pest control software?” And trust us, we get it. You’ve been running your pest control business for years, sometimes decades with little to no software. You’re the expert! However, it’s extremely easy to fall into the trap of doing things the way they’ve always been done. As they say, complacency costs more than fearlessness. Demand for pest control services continues to grow each year and the…