With almost 300 employees working from home, WorkWave joins the world-wide pursuit of flattening the curve. WorkWave has been operating as a fully remote company for the last five weeks. Our biggest priority right now is the health and safety of our employees and our customers. To help…
By David F. Giannetto, CEO of WorkWave 2019 was a big year of transition for WorkWave. We launched new products, empowered thousands of pest control companies to increase revenue and achieve operational efficiency, executed new initiatives that bettered our customers’ experiences both within our software solutions and with…
Getting paid used to be easy, right? When a job was finished, a service tech would write an invoice, collect some cash or a check, and roll out to the next job – and you weren’t thinking that this could happen all on the same day. Nowadays, technology…
WorkWave is always striving to make service easier, optimized, and more effective for our many users, giving you the ultimate power and flexibility on the way to achieving your full business potential. This is why I’m so excited to announce that WorkWave is launching WorkWave Payments, a way…
By The WorkWave Partner Team and A.R.M. Solutions. Taking the steps to find the right 3rd party collection agency partner can be a confusing time for business owners. With many different agencies, offering different services, pricing structures, and more, deciding who to entrust with your aging accounts isn’t…
At WorkWave, our Talent team prides itself on one key belief: people are our greatest asset. Our team is dedicated to recruiting, retaining, and developing all employees at all levels. For our company to grow, our employees must grow too. We recognize the need to invest in our…
Have you ever asked yourself how WorkWave hosts the applications and services that you rely on to run your business? The WorkWave Cloud Operations team would like to share some insight into how we architect our SaaS products to host nearly 100TB of customer data across a large…
By the WorkWave Channel Partner Team and Voice for Pest As you’ve probably experienced, one of the most effective ways to establish a lasting connection with anyone, outside of a face-to-face meeting, is with a phone conversation. Speaking to a live person creates an immediate advantage due to…
On October 7 – 10, 2019, thousands of service business professionals will gather at the Hynes Convention Center in Boston for the WorkWave User Conference and IFS World Conference. The 13th annual WorkWave User Conference, which is combined with the IFS World Conference for the first time this…
What would it take in your company to not only have a 50/50 gender split at entry level and middle management, but to also have a 50/50 split in your executive team – i.e. no glass ceiling for women and where women and men are retained through their…
2018 was an exciting year for WorkWave – from a transformational acquisition to a new CEO who is leading the charge into WorkWave’s next phase of growth, the events of 2018 have positioned WorkWave for another year of company success, innovative solutions and an exciting culture. Let’s take…
When a company is considering migrating its entire business operation to a new software platform, it can be incredibly daunting. In most cases, businesses have millions of unique records related to years or decades of providing their communities with services. For our new customers, WorkWave PestPac’s team of…
WorkWave PestPac is currently used by a majority of the PCT Top 100 list of pest control companies – some valued in the tens or hundreds of millions of dollars. After working with many of these large, enterprise-level pest control companies, WorkWave understood that these companies require a different support…
WorkWave intensely focuses on the customer onboarding experience because we know it is one of the most crucial milestones in the overall customer success journey. The customer’s experience during onboarding will set the tone for their entire relationship with WorkWave. Adopting a new software platform is a major…
WorkWave hasn’t always had a Learning & Development (L&D) team. Traditionally, like many companies, this functional area was combined with a multitude of other activities under the Onboarding team. With the evolving landscape and recognition that customers (and our own employees!) need robust resources to help them recognize…
You’ve heard of speed dating but what about a “speed interview?” The concept is simple – it’s a quick, 10 – 15 minute on-the-spot job interview, where our hiring managers can get to know the “you” beyond your resume. It’s what makes our seasonal career fairs unique -…
When I joined WorkWave back in 2008 (which was at that time called Marathon Data Systems), I had a vision of building a next-generation cloud-based, end-to-end suite of business management software solutions tailored by vertical, that would help pest control, cleaning, lawn care, HVAC and other field service…
In any business, regardless of industry, the team you hire is the face of your company and controls the customer experience. Therefore, it’s important to hire and develop great employees. However, everyone has to start somewhere, right? I guess this is where I come in. Nowadays, internships are…
What’s worse – being stuck at work an extra hour to finish a project, or heading home only to find your train has a 60+ minute delay, causing your 1 hour commute to become a 2+ hour commute? I’d go with the former…rather put extra time in at…