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WorkWave is always striving to make service easier, optimized, and more effective for our many users, giving you the ultimate power and flexibility on the way to achieving your full business potential. 

This is why I’m so excited to announce that WorkWave is launching WorkWave Payments, a way for your software to support your growth and customer experience taking service excellence to the next level!  Time to cash and working capital management is one of the key determinants of success for any service business. 

WorkWave Payments is a streamlined, PCI Level 1 certified payment solution seamlessly integrated into both WorkWave’s PestPac and Service solutions, allowing you to securely process payments without having to use any third-party extensions at all. 

You spoke, and we listened. With your goals and challenges in mind, we built a product that:

  • Offers one flat processing rate for all of your payment types, including American Express.  No unexpected charges or opaque scaled pricing tiers. 
  • Provides visibility into simplified daily net payouts for all transactions across all cards, giving you native, integrated visibility into your performance.
  • Eliminates select fees where applicable, including Cards on File, PCI Compliance, and Account Updater Service fees, offering you total invoice control for your customers. 
  • Access to a secure merchant portal where users can dispute chargebacks, as well as review all transactions and fees, thus keeping all of your commerce in one, mutually-visible space.
  • A single number to call where you can speak with dedicated customer support professionals regarding all payment and software-related needs.
  • Aligns with your current WorkWave software license, allowing for even more transparency, and keeping everything on the same cycle. 

Customers choose WorkWave PestPac and Service because of their powerful, end-to-end service capabilities right out of the box. With WorkWave Payments, we have made these solutions even more complete as we support your business achieving its full business potential!

Author

Marne Martin currently serves as the CEO of WorkWave and President of IFS’s Service Management Business Unit, bringing over 20 years of experience growing domestic and international companies.