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WorkWave

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When a company is considering migrating its entire business operation to a new software platform, it can be incredibly daunting. In most cases, businesses have millions of unique records related to years or decades of providing their communities with services. For our new customers, WorkWave PestPac’s team of…

WorkWave PestPac is currently used by a majority of the PCT Top 100 list of pest control companies – some valued in the tens or hundreds of millions of dollars. After working with many of these large, enterprise-level pest control companies, WorkWave understood that these companies require a different support…

WorkWave intensely focuses on the customer onboarding experience because we know it is one of the most crucial milestones in the overall customer success journey. The customer’s experience during onboarding will set the tone for their entire relationship with WorkWave. Adopting a new software platform is a major…

WorkWave hasn’t always had a Learning & Development (L&D) team. Traditionally, like many companies, this functional area was combined with a multitude of other activities under the Onboarding team. With the evolving landscape and recognition that customers (and our own employees!) need robust resources to help them recognize…

When I joined WorkWave back in 2008 (which was at that time called Marathon Data Systems), I had a vision of building a next-generation cloud-based, end-to-end suite of business management software solutions tailored by vertical, that would help pest control, cleaning, lawn care, HVAC and other field service…

In any business, regardless of industry, the team you hire is the face of your company and controls the customer experience. Therefore, it’s important to hire and develop great employees. However, everyone has to start somewhere, right? I guess this is where I come in. Nowadays, internships are…

What’s worse – being stuck at work an extra hour to finish a project, or heading home only to find your train has a 60+ minute delay, causing your 1 hour commute to become a 2+ hour commute? I’d go with the former…rather put extra time in at…