Customer happiness is something all businesses need to keep on their priority list. With so many factors that play into the customer experience – it’s easy to drop the ball along the way. But with route planning software, you can automate a complex task, increase efficiency, and organize your…
Take a look at your business – where are you spending most of your time each month? If I had to guess, route planning is one of your top-5 most time consuming tasks. Wouldn’t it be nice to cut down the amount of time you spent each month…
Maybe it’s feasible to use a simple map solution when you own one or two vehicles, but when your fleet grows you’ll want to reconsider your route planning tools. Let’s explore the limitations of using Google Maps for planning your routes: You can’t plan around your constraints. Route planning…
In the world of transportation and logistics, each day brings with it a unique set of challenges. That’s why it’s more important than ever to take control of your route plans by evaluating your existing processes and improving your overall operations. Easier said than done, right? Luckily, with…
As any business owner knows, it can be extremely easy to get stuck in a routine. However, the dangerous cycle of “this is how it’s always been done” can be detrimental to company revenue and customer satisfaction. If your company is still using pen and paper to plan…
In the age of the cloud, more and more pest control businesses are moving towards a paperless sales process. Going paperless is beneficial to your business and can greatly streamline your operations while also increasing customer satisfaction and revenue. Save Time The client proposal process has never been…
Once upon a time, the logistics of remotely managing a field service business would’ve seemed impossible. However, the advent of smartphones and tablets have made this a reality and now it’s easier than ever to connect your branch office(s) and field techs with the use of mobile apps. Moving…
In the world of retail delivery it’s hard to deny that Amazon is king. However, one startup is poised to challenge Amazon for the throne – Deliv. Since launching in 2012, this crowdsourced, same-day delivery service has partnered with nearly 4,000 retailers to provide consumers with an improved shopping…
A delivery company can only route plan by hand for so long, before they decide that keeping up with customer demands is too much. After all, logistics challenges are difficult to solve when you are juggling a variety of requests like: same-day, specific delivery times, vehicle restrictions, etc. So you…
What is an ELD? An ELD (electronic logging device) is a device that is used in commercial trucks to track hours of service (HOS). ELD technology automatically records a driver’s driving time and other aspects of their HOS records to allow for easier, more accurate HOS recordkeeping. An…
Data is critical for any business operations. Whether it’s to identify areas of opportunity or flag potential issues, you can make strategic decisions once you dig into KPI metrics. For last mile delivery or service businesses, your defined KPI metrics should reveal your fleet’s and drivers’ performance —…
Technology has advanced because of our attempts to solve common problems. And in the business world, technology is often the answer to budgetary or operational concerns. More and more businesses are adopting GPS technology these days, because they have recognized that the service solves these three common problems.…
If you run a field service business or any type of business, you are probably very focused on customer retention. We all know that it is easier and more cost-effective to keep a customer than it is to gain one. In fact, depending on the industry, acquiring a new…
As a pest control operator, you may be wondering how Artificial Intelligence (AI) applies to your industry and business. Artificial intelligence is more than the latest technology buzzword. For the second year in a row, Gartner has listed AI as the number one strategic technology trend. Revenue from…
In an age of increasing speed, where information and service are readily available at the tap of a finger, the most successful companies are focusing on how to make themselves easy to do business with. For field service businesses like HVAC companies, lawn care companies & others, a…
No, it’s not your imagination. Customer expectation for instant gratification has reached epic proportions and continues to rise! Gourmet meals cooked to order are delivered on demand to busy professionals in towns all over the world. College kids with late-night hankerings for fresh-baked cookies satisfy their cravings thanks…
Route planning, also known as route optimization covers a wide set of needs and definitions. We often get inquiries for route planning from prospects that were using much less expensive sequencing or mapping tools that have gone out of business or shelved. These prospects are surprised at our…
Below you will find 3 different driver profiles who are going about their day while guided by Route Manager. They all take advantage of our vehicle ‘profiles’ feature, which allows Route Manager to set up users based on their specific type of and mode of transportation. This setting…
The world has become a very busy place. We find ourselves in a constant struggle to balance our time and productivity throughout the day. The use of technology, whether mobile, tablet, or wearables, has allowed us the freedom to remain connected and productive as we are on the…
Fighting the good fight against bugs, mice and other unwanted creatures isn’t glamorous work. But that doesn’t mean that you can’t be a hero to your customers while leaving competitors in the dust. Looking good (even better than those better-known guys who offer similar services) doesn’t have to…