The Challenge As the Pest-X team continued putting in the legwork by providing friendly, reliable service, they came to realize other areas of the organization — chiefly marketing, lead management and collecting payments — weren’t running as smoothly as their service delivery. While limited marketing efforts and clunky lead management were hurdles to growth, manual payment collection was cumbersome and time-consuming, often leading to unpredictable cash flow and making it more difficult for Pest-X to…
We knew WorkWave Route Manager APIs provided us with all the functionalities needed to build the auto-routing system. They have a solid base for the output, a good mix of features, performance and price. Since implementing, I’ve found that we don’t have to worry anymore. We can match the demand to the supply and we save time.THIERRY SENECAL, SOFTWARE DEVELOPER The Challenge Walker Environmental wanted to replace their in-house routing solution and increase the efficiency…
Since using RouteManager, we have seen significant improvements in customer satisfaction. The transparency and reliability of our delivery processes have strengthened customer trust and loyalty.” The Challenge SCANGLAS, a Danish company specializing in producing insulated glass and single glass for construction, faced significant challenges in managing its delivery operations efficiently. With two factories and several sales points across Denmark, SCANGLAS relied on a paper-based system for delivery planning, lacking historical data and real-time tracking capabilities.…
About FreshPath Formerly known as The Organic Box with “logistics” being just an arm of the business, FreshPath Logistics has become so much more than a logistics company. Specializing in B2B solutions, FreshPath offers temperature and non-temperature-controlled storage for short or long-term storage, cross-docking services, production management, natural and organic food retail, web development services and so much more. They are a leader in their industry offering almost every food-logistics solution to hundreds of clients…
About American Scale For over two decades, American Scale has been providing scale service and calibration for customers in a wide range of industries across the Southeast. The American Scale team is committed to accuracy in every facet of their products and services, providing customers with the precision they rely on for weighing everything from minute doses of pharmaceutical materials to tremendous trains and airplanes. Servicing customers including Fortune 500 companies, nearby zoos, motorsport race…
About Mattress Mart Mattress Mart has been one of Canada’s bestselling mattress companies since its doors opened in 1975. Proud to be locally owned and operated, they run eight locations in Ontario and two locations in the Maritimes. Their buyers have over 100 years combined experience which consistently results in choosing the highest quality mattresses from top manufacturers around the world. RouteManager is very easy to use and it has improved our customer service and…
The Problem As a growing pest control business serving multiple states, Termio Pest recognized the importance of relying on integration as they scaled. Katie Wood, Termio Pest’s director of finance, notes that processing payments externally and bringing the information over to PestPac manually would not only waste time but also create potential for errors. One area where the potential for time savings and error reduction was evident was Termio Pest’s accounts receivable. Each month, they…
The Challenge Cowleys Pest Services first partnered with WorkWave PestPac in 1991. The company began to grow more rapidly when Drew and Bill first partnered together, with Drew’s wife Sandy handling all of the scheduling, bookkeeping, and routing on paper. With this increased growth, it quickly became evident that technology had to play an immediate role for the company to reach its full potential. As they began hiring employees and expanding, they found themselves wasting…
The Problem As the pest control landscape continues to evolve, many companies — including Alvin Pest Control, a second-generation family-owned operation out of Alvin, TX — have been faced with the daunting prospect of leaving pencils, paperwork, and spiral binders behind in favor of digital solutions. The transition to a paperless office can seem harrowing, but with the right technology partner, it can be smoother than expected. In fact, the right technology can empower pest…
About Atomic Pest Control For more than 35 years, Atomic Pest Control has been proud to provide the state of Arizona with family-owned pest control and prevention services, as well as weed control and installation of T.A.P. insulation. The company offers residential and commercial services tailored to the region’s unique needs, ensuring that customers always receive the quality service they deserve. Our technicians were doing maybe 10 stops a day… and once we did RouteOp,…
About Central Carolina Air Conditioning Originally founded as Lacy Air Conditioning in 1967, Central Carolina Air Conditioning began as an air conditioning service and repair outfit with an office in a 2,000-square-foot military building in the O.R.D. section of Greensboro, NC. Shortly after, the company started growing and hasn’t stopped since. Today, Central Carolina Air Conditioning provides HVAC, plumbing, and electrical repair and maintenance for customers throughout the state, proudly serving both residential and commercial…
Jefferson Council on Aging, Inc.At the beginning of the pandemic, Jefferson Council on Aging, Inc. (JCOA) was providing approximately 850 seniors per day with home-delivered meals, health and wellness programs, transportation, resources, and more. They needed a routing solution that could easily and seamlessly accommodate mass quantities. Read more about how RouteManager by WorkWave has enabled
Their customers have also appreciated the fact that drivers can now take a photo for proof of delivery versus the traditional signature. If a customer is not home at the time of delivery, they will take a photo of where they left the package and the customer will get an email with that information. This not only helps customers, but it allows the back office to have visibility into every order and every delivery in…
About MANNA MANNA is a leader in evidence-based nutrition services, bringing together dietitians, chefs, drivers, and thousands of volunteers to cook and deliver nutritious, medically appropriate meals. They provide nutrition counseling to neighbors who are battling life-threatening illnesses such as cancer, renal disease, and HIV/AIDS. From hands-on cooking classes and nutrition counseling to the delivery of 3 meals per day, 7 days a week, MANNA provides nourishment, hope, and healing to their clients in various…
About COOK Trading Ltd. COOK Trading Ltd. was founded in 1997 as a small shop selling homemade frozen meals. Through a dedication to quality ingredients and great taste and a commitment to doing business in a way that benefits people, COOK has since grown to include over 90 shops throughout the United Kingdom, two kitchens in Kent, a puddings kitchen in Somerset, and a home delivery business bringing both frozen meals and meal kits directly…
CASE STUDY PharmScriptWorking with a courier service to carry out last-mile prescription delivery, PharmScript wanted to analyze routes and ensure that deliveries were being completed as efficiently as possible. Using Route Manager 360, PharmScript has been able to accurately project routes, prioritize efficiency, and virtually eliminate customer complaints.Read on to learn more about how PharmScript
I can schedule appointments while I’m on the phone with the patient instead of having to call them back. We can now provide better service and schedule them in one phone call instead of having them wait by the phone.
About Birds Bakery Founded in 1919 by brothers Frank, Thomas, and Reginald Bird upon their return from World War I, Birds Bakery made it their mission to provide customers with the finest cakes, pies, and breads possible. Their commitment to quality was a huge success and the family-owned bakery thrived. With the advent of World War II and strict rationing, Birds Bakery continued to focus on quality over quantity and the result was long lines…
FREE CASE STUDY See How Legal Shred Grew Their Business With WorkWave Service Legal Shred was founded in 2007 by a pharmacist and a certified public accountant when they recognized that many other businesses share in their need for secure, reliable destruction of confidential information. The company began with a single shredding truck before growing
FREE CASE STUDY How Klesick Farms Enabled Growth During COVID-19 And Beyond Klesick Farms, a 37-acre organic farm, has been delivering curated organic product boxes to the greater Seattle, Washington area since 1998. As Klesick Farms continued to expand their delivery area, they also had to expand their fleet to accommodate more deliveries. As a
