MANNA, an organization on a mission to deliver wholesome meals to as many sick and at-risk people as possible, was in need of a reliable and efficient routing system. Learn how Route Manager 360 with GPS Tracking added order and precision to their delivery operations, helped them increase their client base and gave them the ability to create reports that save them ample time and money.
MANNA is a leader in evidence-based nutrition services, bringing together dietitians, chefs, drivers, and thousands of volunteers to cook and deliver nutritious, medically appropriate meals. They provide nutrition counseling to neighbors who are battling life-threatening illnesses such as cancer, renal disease, and HIV/AIDS. From hands-on cooking classes and nutrition counseling to the delivery of 3 meals per day, 7 days a week, MANNA provides nourishment, hope, and healing to their clients in various regions.
MANNA’s local and national advocacy efforts shine a spotlight on the need for medically appropriate meals to be incorporated in standard healthcare delivery models. They continue to forge new partnerships with local health insurers who reimburse them for providing services to their members, knowing that their services will bring about improved health and reduced healthcare costs. These partnerships illustrate MANNA’s vision for the future – a healthcare system that recognizes the healing effects of proper nutrition for people with serious illnesses.
With an expanding customer base and service route, MANNA had been experiencing difficulty managing and keeping track of delivery drivers and their time out on the road. Routes took longer than expected and the communication between the dispatchers and drivers wasn’t as efficient as they would have liked.
Before implementing WorkWave Route Manager 360 with GPS Tracking, the drivers needed to be more hands-on while on the road, punching in addresses to Google Maps and communicating manually with the dispatcher. Not only was that system a safety hazard, but it caused confusion, delays, miscommunication, and delivery errors.
One of their biggest challenges was that they didn’t have a system to hold the drivers accountable for their routes, lunch breaks or other stops. This unfortunately led to wasted time and money which no non-profit organization can afford. As an organization with ambitious goals to serve as many people in need as possible, they needed a routing system that would be HIGHLY RELIABLE AND EFFICIENT.
Eager to find a seamless and efficient approach to managing their routing processes, MANNA started looking into the challenges they were having with their previous system. They discovered very specific areas that needed fine-tuning and decided that WorkWave Route Manager 360 with GPS Tracking was exactly the solution that would meet their needs.
We spoke to Cole Corrigan, MANNA’s Logistics Manager, who mentioned that learning the Route Manager 360 software was a straightforward and quick process. He told us that one of the most valuable features for them is its ability to create reports like, ‘Missed Delivery Reports’. While this may seem like just a small feature, creating reports like these allow them to remove clients who’ve missed multiple deliveries from the route, reorganize and waste fewer meals, add new clients to their routes, and save ample time and money.