With the new year just a few weeks away, it’s important to head into 2019 prepared for success. Each year brings with it new trends in all aspects of the field service management industry, from technological advancements to hiring practices. Read on as we explore what lies ahead for the industry in 2019 and beyond.

State of the Field Service Industry

The job market is heating up

With the field service market expected to grow by 16.5 percent annually through 2022, many companies are poised for growth. This has resulted in a competitive job market as field service operators across all industries are competing to recruit and retain a reliable, efficient, and high-skilled workforce.

Smart homes take center stage

With over 34 million smart homes in the United States today, the amount of connected devices within buildings is growing each year. With smart technology controlling customers’ lighting, appliances, and HVAC systems, this means your technicians will need to be educated on how to work with these smart devices. While your techs may not be encountering smart devices daily, it’s important to begin the education now to stay ahead of the trend.

Increased online selling opportunities

With the increased popularity of home service sites like Home Advisor, Angie’s List, and Nextdoor, there have never been more opportunities to market your services online. Many of these platforms offer free business listings while others provide paid advertising options.

Newcomers such as Google Local Services Ads are challenging the status quo, threatening to change the game by monetizing search results to provide home service business leads in their area. It’s now more important than ever to have processes in place for job bidding. We have a great guide on how to bid on plumbing jobs and provide you with the resources and processes needed to expand operations. Take time to explore what options are best for your business to stay competitive in your local market.

For more information on these topics be sure to check out our guides for everything you need to know about social media for field service companies and SEO for pest control businesses (many of these lessons can be applied to any field service company).

Solving Lawn & Landscape Issues with Technology

Good labor is hard to find

According to Lawn & Landscape’s 2018 State of the Industry report, the number one concern for contractors is finding quality labor, with 56 percent of respondents indicating that labor is a major concern. This has led some contractors to turn to technology to solve their woes. Robomowers and enhanced equipment, as well as adopting new lawn care software products are the highest-impact things helping lawn care and landscaping businesses become more efficient with fewer employees.

It’s time to lower water consumption

Outdoor water usage averages over 9 billion gallons each day in the US for landscape irrigation, nearly half of which is wasted due to overwatering. Traditional irrigation systems can be inefficient, therefore it’s time to explore alternative methods such as smart irrigation and xeriscaping. Smart irrigation systems take into account weather, soil conditions, and other factors when adjusting a watering schedule, unlike traditional systems that follow a programmed schedule. Studies have shown that smart irrigation systems can save 20 percent more water than traditional systems. Xeriscaping is a landscaping practice that requires little to no supplemental water from irrigation. Originally used in areas impacted by droughts, the practice is becoming more widespread.

The Cleaning Industry is Going Green

Renewed focus on healthcare cleaning

As funding decreases and the threat of anti-microbial resistance (AMR) grows, companies that provide healthcare cleaning services are under the proverbial microscope. Healthcare facilities are placing an even greater focus on healthcare cleaning as a form of infection control. This means providers will need to demonstrate how their services are delivering results, an advantage for companies with tech-savvy processes & software-enabled solutions in place.

The way we view sustainability is shifting

The focus on green cleaning is far from a new trend, however, the approach to sustainability in the cleaning industry is beginning to shift. More and more, businesses are realizing that sustainability goes far beyond just offering alternative chemicals and are analyzing how they cut waste and inefficiency across the board. If successful, businesses can save money by conserving their resources while getting a leg up on competitors who aren’t seeing the bigger picture.

New Tools (and Tariffs) Will Impact HVAC

Tools are getting smarter

HVAC systems are evolving with a focus on energy efficiency and network connectivity. Finding and utilizing the best tools will be more important than ever, and we’ve compiled a complete HVAC tools list to help!  The Internet of Things (IoT) is changing the way technicians monitor and control HVAC systems, improving maintenance and increasing energy efficiency. Tool manufacturers are now producing tools that support cloud connectivity and work in tandem with HVAC apps on smart devices.

Equipment prices are on the rise

Newly imposed tariffs on steel and aluminum are expected to impact the HVAC industry for years to come. As a result of these tariffs, some manufacturers of HVAC sheet metal have already announced price increases. Such increases will impact contractors and homeowners alike.

What new trend or field service management software do you see having the biggest impact on the field service management industry in 2019? Let us know on Twitter!


As WorkWave’s Senior Director of Product Management, Field Service, Kerry McCane serves as an industry strategist for the HVAC, cleaning, and lawn and landscape industries.