Requesting customer feedback after every appointment can help you stay connected to your clients and ensure their ongoing satisfaction. If a customer is unhappy with your service or technician, it’s important to tackle the issue before they voice their dissatisfaction on a public review site or your social media pages. Negative reviews reach twice as many people as positive ones, meaning it’s vital to resolve any customer issues before they hit the web.
Having the ability to automatically request feedback once a service order closes will give you more visibility into the field and provide you with better insight into customer satisfaction levels. A happy customer is a returning customer, and a returning customer is more likely to recommend your business to family and friends!
Here’s 5 reasons why you should be gathering customer feedback:
1. Identify Your Best and Worst Technicians
Push your technicians to be the best they can be! Easily identify and reward your best employees and pinpoint those that need additional coaching or training.
2. Identify Top-Rated Services
Know which services your customers are happy with and refine the ones with low ratings.
3. Measure Customer Satisfaction Over Time
Easily compare yourself to your competitors with Net Promoter Score(NPS) surveys.
4. Retain Customers
Learn about at-risk customers before it’s too late by resolving their issues before losing their business.
5. Keep Track of Your Performance
Employee leaderboards and trend reports will allow you to see how your business is doing over time.
Staying in control of your business performance is easy with PestPac Service Reports. Our automated service report collection is mobile friendly and will notify you via email when a customer has submitted feedback.
Ready to learn how to stay ahead of the competition, gather valuable insight, retain more customers and grow your business? Watch the video below or contact us today for more information on PestPac Service Reports.