Platform enhancements include an updated interface, increased scalability and performance, and an enhanced workflow combined to deliver a better user experience
HOLMDEL, N.J, March 26, 2024 – WorkWave®, a leading provider of SaaS software solutions that support every stage of a service business’s life cycle, has announced the release of its newly modernized, industry-leading PestPac by WorkWave platform. This exciting release aligns with WorkWave’s commitment to delivering the most effective, advanced, and scalable technology in the market and providing WorkWave customers with solutions that allow them to outpace their competition. This release is a full upgrade of PestPac’s core application, delivering a modern, intuitive user interface, combined with behind-the-scenes changes that allow PestPac to handle the entire footprint of any pest control provider – even the largest in the industry – in one instance, across all of North America, using scalable native cloud technology. This release also lays the foundation for further workflow and efficiency improvements that will be spaced out across the coming months, delivering a new, elevated user experience, while allowing users to intuitively adapt to these changes.
This new release also provides customers with the ability to operate PestPac in multiple languages. This gives North American customers the ability to utilize PestPac in Canadian-English, with French-Canadian and Spanish coming shortly, and gives WorkWave the ability to bring its leading pest platform to the UK, EMEA, and APAC, where it already has local offices operating.
“Customers are now seeing what looks and feels like an updated PestPac, but this release is significantly more. The new PestPac is a foundation for us to deliver the next generation of technology to our customers that will take user efficiency, productivity, and scalability to a level that this industry has not previously seen,” said David F. Giannetto, CEO of WorkWave. “Our continued focus on moving not just PestPac, but all of our core platforms, forward is a testament to our and our shareholder’s belief that despite the tremendous success that WorkWave has seen over the past several years – at a time when most of our competitors have struggled – it is just the beginning of what this amazing WorkWave team can achieve.”
This new version of PestPac includes:
- Enhanced User Interactions: The introduction of a new look and feel that facilitates a more efficient user workflow and improved customer experience. Cards for location and billing information–along with redesigned buttons and icons–modernize the user experience, aligning it with the latest UI standards.
- Streamlined Navigation and Workflow: Redesigned page details and advanced search screens, making them more intuitive and easier to navigate by increasing spacing and header sizes for a cleaner, decluttered appearance.
- Performance Improvements to Handle Large Datasets – True enterprise-level scalability, with the ability to have the entire data set of any pest or blended pest-green operator retained within one instance, with increased security, performance, and reliability throughout the entire workday.
- Refreshed Appointment Scheduler: Recognizing the critical role of scheduling in our customers’ operations, the appointment scheduler has been revamped to include changes in color-driven workflows, intuitive layouts, and a new popup design for appointments that now offers a more organized, improved customer experience for schedulers.
- Updated Payment and Service Order Posting: The updated design helps users easily identify and select the correct options, reducing the risk of errors while delivering a more straightforward way to process payments and manage service orders.
- PCI & SOC Compliance – PestPac’s upgrades include full compliance with the industry’s top security and compliance standards.
- International Expansion – PestPac now has the capability to operate with multiple languages and financial reporting requirements, with Canadian-English now available, and French-Canadian and Spanish launching shortly.
This release also contains the foundation for future phases of PestPac’s modernization that will focus on creating more efficient user workflows, including:
- AI-driven intelligence
- Dual-side rail navigation
- Modernized displays and menus
- User-specific quick access
- Quick Search enhancements
- Efficient and streamlined navigation capabilities
- Flexible navigation toggle
To learn more about WorkWave products, please visit www.workwave.com.
About WorkWave
As a field service software industry leader for over 40 years, WorkWave delivers technology and services to help field service companies grow their business, service their customers, and maximize their money. Its solutions support every stage of a business life cycle, including marketing, sales, service delivery, customer interaction, and financial transactions. WorkWave is a trusted partner for thousands of customers across a wide variety of industries, including pest control, lawn care, cleaning, HVAC, plumbing and electrical, and last-mile delivery. WorkWave has been recognized as an Inc. Power Partner, a Top 100 Software Company, and a Cloud Award winner. For more information, visit workwave.com.
