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Brittany Kinsella

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 WorkWave CEO Recognized in The Software Report’s Annual List   Holmdel, NJ – August 8, 2019 – WorkWave®, an IFS company, and a provider of cloud-based software solutions that support every stage of a service business’s lifecycle, today announces that its CEO, Marne Martin, has been recognized in The Software Report’s 2019 list of Top 50 SaaS CEOs. Together with her role leading WorkWave, Marne also serves as President of IFS’s Service Management Business Unit.…

New pest control report looks at technology’s impact on industry growth, technician turnover, and bettering the customer experience. Holmdel, N.J. (April 29, 2019) – WorkWave®, a leading provider of software solutions for the field service and last-mile delivery industries, has launched its State of Pest Control Technology 2019 survey report, which identifies the business opportunities and challenges that pest control companies are facing today. The need to grow and expand their organizations ranks top of…

WorkWave’s new partner program to expand channel growth and end-to-end customer experience Holmdel, NJ – April 25, 2019 – WorkWave, a leading provider of software solutions for the field service and last-mile delivery industries, today announced a multi-faceted partner program designed to support and attract referral, reseller, integration, and affiliate partners. This newly expanded partner program was born out of WorkWave’s desire to solve the evolving technology needs of its customers and keep pace with…

This year’s WorkWave User Conference will be history in the making as we, for the first time, combine our traditional User Conference with IFS’s World Conference for an event full of industry insight, powerful discussion and engaging keynote sessions. For those who have attended our previous PestPac User Conferences, you are familiar with tracks like Bootcamp, which highlights the fundamentals of our software solution, tailored sessions dedicated to all types of roles, as well as…

Experienced leader and visionary to drive growth and enhance operational processes and strategy Holmdel, N.J. (March 18, 2019) – WorkWave®, a leading provider of software solutions for the service and last-mile delivery industries, today announced the appointment of David Giannetto as Chief Operating Officer of WorkWave, based in the company’s Holmdel, New Jersey office. David’s extensive experience across software-as-a-service (SaaS), cloud, service, performance management and emerging technology will allow him to further align the WorkWave…

WorkWave Route Manager streamlines operations and makes it easy for employees to deliver orders and next-level customer service each and every time. Holmdel, NJ – March 7, 2019 – WorkWave, a leading provider of software solutions for the field service and last-mile delivery industries, announced today that it was recognized in Gartner’s Market Guide for Vehicle Routing and Scheduling(1). Gartner identified WorkWave Route Manager as a representative vendor that is perceived as relevant in the…

Control Your Day with RouteOp Don’t let last-minute customer requests derail your daily appointments. RouteOp’s new interface design and functionality allows you to handle real-time updates with ease. A new interactive map allows you to edit technician routes directly from map view, manually adjusting route optimizations and comparing adjusted route stats. Sales Assistant Has a New Look  Sales Assistant also has a fresh new look! This updated user interface can be used on desktop, mobile,…

When thinking of a lawn care business, it’s easy to immediately visualize workers in the field – however, the staff back at the office are equally as vital to keeping the business running smoothly. This is especially true when just starting a lawn care business, since the field & back office roles overlap as you ramp up. These unsung heroes are on the front lines of answering customer calls, responding to inquiries, and ensuring that…

Throughout the end of 2018, several exciting enhancements were released for WorkWave Service. This enhanced functionality helps increase efficiency and productivity for technicians while improving the overall customer experience. Read on as we explore some of the updated features added during Q4. Text Communications and Appointment Confirmations With over 80 million households in the US using a mobile device for texting in 2018, text messaging is one of the best ways to reach your customers.…

Route planners need accuracy whether they are communicating internally, making adjustments, or confirming delivery times with customers. It helps build trust and fosters a great company culture. And while your route plans are just one element to a successful day, they have a big impact! That’s why at WorkWave we’re focused on creating tools that empower our customers. We’ve learned over the years that an ounce of prevention is worth its weight in gold and…