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Brittany Kinsella

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New pest control report looks at technology’s impact on industry growth, technician turnover, and bettering the customer experience. Holmdel, N.J. (April 29, 2019) – WorkWave®, a leading provider of software solutions for the field service and last-mile delivery industries, has launched its State of Pest Control Technology 2019 survey report, which identifies the business opportunities and challenges that pest control companies are facing today. The need to grow and expand their organizations ranks top of…

WorkWave’s new partner program to expand channel growth and end-to-end customer experience Holmdel, NJ – April 25, 2019 – WorkWave, a leading provider of software solutions for the field service and last-mile delivery industries, today announced a multi-faceted partner program designed to support and attract referral, reseller, integration, and affiliate partners. This newly expanded partner program was born out of WorkWave’s desire to solve the evolving technology needs of its customers and keep pace with…

This year’s WorkWave User Conference will be history in the making as we, for the first time, combine our traditional User Conference with IFS’s World Conference for an event full of industry insight, powerful discussion and engaging keynote sessions. For those who have attended our previous PestPac User Conferences, you are familiar with tracks like Bootcamp, which highlights the fundamentals of our software solution, tailored sessions dedicated to all types of roles, as well as…

Experienced leader and visionary to drive growth and enhance operational processes and strategy Holmdel, N.J. (March 18, 2019) – WorkWave®, a leading provider of software solutions for the service and last-mile delivery industries, today announced the appointment of David Giannetto as Chief Operating Officer of WorkWave, based in the company’s Holmdel, New Jersey office. David’s extensive experience across software-as-a-service (SaaS), cloud, service, performance management and emerging technology will allow him to further align the WorkWave…

WorkWave Route Manager streamlines operations and makes it easy for employees to deliver orders and next-level customer service each and every time. Holmdel, NJ – March 7, 2019 – WorkWave, a leading provider of software solutions for the field service and last-mile delivery industries, announced today that it was recognized in Gartner’s Market Guide for Vehicle Routing and Scheduling(1). Gartner identified WorkWave Route Manager as a representative vendor that is perceived as relevant in the…

Control Your Day with RouteOp Don’t let last-minute customer requests derail your daily appointments. RouteOp’s new interface design and functionality allows you to handle real-time updates with ease. A new interactive map allows you to edit technician routes directly from map view, manually adjusting route optimizations and comparing adjusted route stats. Sales Assistant Has a New Look  Sales Assistant also has a fresh new look! This updated user interface can be used on desktop, mobile,…

When thinking of a lawn care business, it’s easy to immediately visualize workers in the field – however, the staff back at the office are equally as vital to keeping the business running smoothly. These unsung heroes are on the front lines of answering customer calls, responding to inquiries, and ensuring that field employees are dispatched quickly and efficiently. Scheduling, planning, and recording can be daunting tasks for office managers, especially without powerful software to…

Throughout the end of 2018, several exciting enhancements were released for WorkWave Service. This enhanced functionality helps increase efficiency and productivity for technicians while improving the overall customer experience. Read on as we explore some of the updated features added during Q4. Text Communications and Appointment Confirmations With over 80 million households in the US using a mobile device for texting in 2018, text messaging is one of the best ways to reach your customers.…

Route planners need accuracy whether they are communicating internally, making adjustments, or confirming delivery times with customers. It helps build trust and fosters a great company culture. And while your route plans are just one element to a successful day, they have a big impact! That’s why at WorkWave we’re focused on creating tools that empower our customers. We’ve learned over the years that an ounce of prevention is worth its weight in gold and…

According to IBISWorld, the number of landscaping industry enterprises is projected to increase at an annualized 2.2 percent to 569,359 companies over the next five years. As competition increases and demand for landscaping services grow, it is crucial for businesses to differentiate their services by taking advantage of technology like virtual reality (VR) and augmented reality (AR). In an industry where visions come to life through design, VR and AR take the customer on a…