Author

Kerry McCane

Browsing

18 Years of Change and Consistency It had been eighteen years since the Air-Conditioning, Heating and Residential Expo (AHR Expo) was last held in Atlanta, Georgia. Much has changed in 18 years, both for the city of Atlanta and the show itself. In 2001, the show hosted 1,297 exhibitors, demonstrating the newest products and technologies over 395,000-square-feet of exhibit floor. This year the show grew to span two buildings, taking up about 493,000-square-feet of exhibit…

With the new year just a few weeks away, it’s important to head into 2019 prepared for success. Each year brings with it new trends in all aspects of the field service management industry, from technological advancements to hiring practices. Read on as we explore what lies ahead for the industry in 2019 and beyond. State of the Field Service Industry The job market is heating up With the field service market expected to grow…

Last week we had the great pleasure of exhibiting at the annual GIE+EXPO in Louisville, KY. With thousands of visitors and hundreds of exhibitors in attendance, there was no shortage of people to meet, things to do and stuff to see. Being WorkWave’s 4th consecutive year participating in the event, we looked forward to the chance to connect with our customers, hear what they’ve been up to, how the industry is changing, and the challenges…

Achieving true business growth means diversifying efforts to expand and maintain existing customer relationships. Capitalizing on cross- and upsell opportunities can be powerful tools to add value for the customer and your cleaning business. Research shows that increasing customer retention by just 5 percent can increase your profits by 25-95 percent, with upselling and cross-selling responsible for about 10-30 percent of total business revenue, according to a Forrester analyst. It’s also easier and cheaper to…

Customers are the lifeblood of your company, and your biggest asset. Let’s face it, it’s easier (and cheaper) to sell to existing customers then it is to acquire new ones. For many small businesses, ‘developing’ loyal customers means they have to do things, give away things, or persuade customers into being loyal. Believe it or not, customers routinely select the service provider who provides high-quality and dependable service. If you are consistently authentic, fair, honest,…

In an age of increasing speed, where information and service is readily available at the tap of a finger, the most successful companies are focusing on how to make themselves easy to do business with. A positive customer experience is emerging as a key differentiator in thriving companies. Here are some of the top trends being adopted by companies who are looking at how to improve their customer experience to drive revenue and retain top…

Utilizing the Right Management Software You are experts in solving your client’s’ problems of maintaining and improving their outdoor living spaces but, perhaps you may not know the best ways to solve some of your own problems, such as improving efficiency and productivity, through software in lawn care and landscape management. That said, one valid question that we feel business owners tend to ask themselves at some point is whether or not using technology will…