Even in a vocation as seemingly timeless as pest control, taking advantage of new technology as it enters the industry can often be the deciding factor when it comes to winning out over the competition. With the emergence of mobile GPS tracking, pest control operators are increasingly seeing the benefits that it can provide for both their businesses and their customers. From the way you schedule and dispatch your technicians to the way you allocate…
In today’s digital age, a strong online presence is no longer optional—it’s essential. Whether you’re a delivery service, transportation provider or logistics company, an effective online presence can help you reach new customers, streamline operations and build lasting relationships with existing clients. But where do you start, and how can you make sure your business is positioned for success in the digital world? This blog post will walk you through actionable steps to improve your…
The pest control industry is undergoing a remarkable transformation. From smart traps that monitor pest infestations in real-time to eco-friendly Integrated Pest Management (IPM) techniques, innovation is reshaping every aspect of pest control operations. But who will guide this evolution, balancing cutting-edge technology with traditional pest control methods? Enter NPMA’s Emerging Leaders Program (ELP) – an initiative designed to nurture the next generation of pest management professionals. This year’s class brings together a diverse group…
As a field service business owner, you’ve likely noticed an uptick in chatter around private equity funds over the past few years. This isn’t a coincidence – the field service landscape, particularly pest control, lawn care, cleaning services and more – has become a hot target for private equity investment. But what does this mean for you and your service company? Together with Potomac, WorkWave hosted a panel featuring PE experts and field service providers…
Starting a delivery business comes with a unique set of challenges, not least of which are the legal requirements, liability considerations and risk management strategies necessary to protect your company. As you embark on this journey, it’s crucial to lay a strong legal foundation to ensure smooth operations and long-term success. From securing the right licenses and permits to implementing comprehensive liability insurance and detailed service agreements, navigating these aspects can be overwhelming but is…
Artificial intelligence (AI) is seemingly everywhere. Across industry events, conferences, expos and meetings, AI is the topic that everyone wants to hear more about. The pest control industry is no different. Pest business owners are hungry to know how AI can be embedded into daily workflows to make operations leaner, faster and more efficient.We sat down with WorkWave’s Senior Director of Artificial Intelligence Strategy, Dr. Robert Coop, to discuss how AI is changing the pest…
Managing a distributed workforce in field service companies comes with unique challenges and opportunities. Effective hiring, retention and termination practices are crucial for ensuring that remote teams operate efficiently and deliver exceptional service. At a recent conference for software users, WorkWave partnered with Applause, a technology company with expertise in helping companies support and maximize employee engagement. Using their advice as a guide, field service companies can learn how to improve their hiring processes and…
As artificial intelligence (AI) tools have become more accessible and intuitive for the average user, their applications have expanded exponentially. This explosion in AI functionality has permeated virtually every industry — and field service organizations are no exception. Utilizing AI for your field service operation isn’t without its limitations, but when applied in the right areas of your business — and with the right amount of human touch along the way — it can be…
Running a successful fleet is akin to orchestrating a band. Every component is essential: vehicles are the instruments, requiring precise tuning and maintenance for top performance; routes are the sheet music, meticulously planned for smooth and efficient operations; clients are the audience, anticipating a stellar performance that caters to their specific needs. However, the true stars are the drivers, the musicians of your fleet who navigate daily challenges, ensure timely deliveries and embody your brand…
Starting a waste management business in 2024 can be a lucrative and environmentally impactful venture. With the increasing focus on sustainability and proper waste disposal, there is a growing demand for efficient waste management services. In this article, we will guide you through the steps to starting your own waste management business in 2024, from conducting market research to obtaining necessary permits and licenses. Let’s dive in! What does a waste management business do? A…
Technological advancements can revolutionize how pharmacies operate, ensuring that medications are delivered quickly, safely and efficiently. The Centers for Disease Control and Prevention reports that 40% of Americans have two or more chronic conditions necessitating ongoing prescription medication. As the population aged 65 and older is projected to surpass those 18 and younger by 2035, the demand for prescription medications is set to rise significantly. This demographic shift presents a substantial opportunity for pharmacy delivery companies to…
What is an NEMT Broker? Non-Emergency Medical Transportation (NEMT) brokers play a vital role in the healthcare transportation system in the United States. An NEMT broker is responsible for managing and assigning NEMT trips to ensure patients have access to transportation for their medical appointments. They work closely with insurance providers, Medicaid and other billing sources to coordinate payments and services. This collaboration ensures that patients receive the necessary transportation without facing financial barriers. In…
The Importance of Days Sales Outstanding and Its Impact on Your Accounts Receivable Getting your customers to pay their balances in a timely manner can be a challenge in just about any industry, and pest control is no exception to the rule. In addition to being frustrating, outstanding balances can quickly add up and impact your cash flow. Needless to say, minimizing the time you wait to get paid is crucial to running your business…
Driver availability in the delivery, transportation and logistics sectors has become a critical issue with widespread ramifications for businesses and consumers alike. According to the American Trucking Association, the industry faced a shortage of over 80,000 drivers in 2021, projected to grow to 160,000 by 2030 if current trends continue. Addressing this shortage is vital for maintaining efficient operations, controlling costs and ensuring customer satisfaction. This blog will delve into the current state of driver…
Waste management companies face numerous challenges, from managing large fleets of vehicles to ensuring timely and efficient waste collection. One of the most effective solutions to these challenges is route optimization. Efficiently running optimized collection routes is crucial for the financial health of waste management companies and municipalities, but it’s a highly complex task. There could be thousands of possible ways to travel from one service point to another on a single route; now imagine…
The labor market in 2024 is exceptionally competitive, particularly in residential and commercial service industries such as lawn care, plumbing, pest control, HVAC, contractor and more. According to the Department of Labor (DOL), the unemployment rate has consistently been below 4% for over two years, hitting 3.8% as of March 2024. This low unemployment rate is indicative of a tight labor market where demand for workers often outstrips supply, making it easier for employees to…
Private equity firms are showing an invested interest in field service industries like lawn care, pest control, cleaning and other sectors, while M&A activity is skyrocketing across these industries at the same time. Sources cite the resiliency of essential services, predictive recurring revenue and business model growth opportunities enabled by technology, training and development as being reasons behind the interest. In fact, Lawn and Landscape’s most recent roundup of the top 100 green industry companies…
Customer success goes beyond providing good customer service; it involves understanding each customer’s unique needs and goals and proactively helping them achieve success with your product or service. Each stage presents unique opportunities to engage and delight customers, from awareness to retention. Prospective customers are looking to solve problems at every phase of the journey. To capture their business, you need to have the answers to their questions – and their customer pains. Do you…
As artificial intelligence (AI) tools have become more accessible and intuitive for the average user, their applications have expanded exponentially. This explosion in AI functionality has permeated virtually every industry under the sun — and pest control is no exception. Taking advantage of AI for your pest control operation isn’t without its limitations, but when applied in the right areas of your business — and with the right amount of human touch along the way…
Efficiency is a key element of effective last-mile delivery. Every minute saved, every optimized route and every streamlined process can make a significant difference in meeting customer expectations and staying ahead of the competition. That’s where telematics comes in. This blog post will explore what telematics is, why it’s crucial for last-mile delivery and the vital role it plays when combined with route optimization platforms. What Is Telematics? Telematics refers to the integration of telecommunications…