In the lawn care, pest control, janitorial and security industries, where optimized profitable revenue growth and operational efficiency are paramount, businesses face a critical dilemma: Should they build their own business intelligence (BI) solutions or buy ready-made solutions? This decision is more than just technical; it’s strategic, involving cost, agility and long-term value considerations. The Agile Nature of Business Intelligence BI analytic solutions require an iterative, agile approach. As noted by industry experts, the questions…
The outcome of the 2024 presidential election is poised to bring pivotal changes to industries deeply tied to the nation’s economic and regulatory framework. Service sectors like commercial cleaning, physical security, pest control, lawn care and landscaping operate at the intersection of labor, compliance and financial policy—making them especially sensitive to shifts in federal priorities. Immigration reform, regulatory enforcement and evolving tax laws are among the key areas likely to see significant adjustments under the…
In industries like lawn care and pest control, businesses tend to operate on thin profit margins. Cleaning and security businesses—even thinner. For these companies, maintaining profitability while protecting their margins hinges on operational efficiency and the strategic use of data. Data is critical to managing every dimension of the business. Artificial intelligence (AI) and business intelligence (BI) tools are transforming how these businesses track, analyze and act on data. By leveraging these technologies, businesses…
Terms like “data” and “information” are often used interchangeably in business. However, understanding the distinction between the two is critical for organizations aiming to grow, optimize and innovate. The difference lies in how raw data is transformed into actionable insights—a process that enables businesses to make smarter, data-driven decisions. Let’s explore this distinction and how businesses can utilize both data and information effectively. What Is Data? Data is the raw, unprocessed facts and figures collected…
Businesses of all sizes are increasingly recognizing the importance of becoming data-driven. Data has become the fuel that powers smart decision-making and business growth. As a company deeply rooted in serving the lawn, pest, security and cleaning industries, WorkWave is taking bold steps to integrate cutting-edge data analytics and artificial intelligence (AI) into our platform. But why? Why are we, as a software company, making this investment? The answer lies in our commitment to helping…
No matter what industry your business works in, growth and efficiency are always core goals for field service businesses. With increasing demands, the path to steady growth can feel challenging or even elusive. One often overlooked area that can significantly impact growth is the way a company handles its payments. Streamlining payment processes isn’t just about making transactions smoother — it can also drive growth by up to 55% when you know how to take…
From pest control to lawn care — and just about everywhere in between — field service businesses are all facing challenges in the current economic climate. As potential customers tighten their purse strings and become more selective in their buying, finding ways to beat out competitors becomes increasingly important for your business’s success. Whether you provide a service that customers think of as essential or one they consider a valuable perk, qualified buyers are likely…
Food Logistics, the only publication exclusively dedicated to covering the movement of product through the global cold food supply chain, and Supply & Demand Chain Executive, the only publication covering the entire global supply chain, named RouteManager by WorkWave as one of the winners of this year’s Top Software & Tech award, which spotlights new-to-market software and technology solutions designed to provide automation, efficiency and visibility to the supply chain space. This award featured two…
According to the U.S. Bureau of Labor Statistics, our current labor market faces significant challenges, with 9.4 million open jobs and only 6.3 million unemployed workers available. Even if every unemployed person joined the labor market immediately, the market itself would still face a deficit of 3.1 million positions. The declining labor force participation rate – from 63.4% pre-pandemic to 62.8% today – reflects deeper structural changes affecting employee turnover rates and workplace culture. This…
In today’s digital age, small businesses in the delivery and home service industries need an active online presence to remain competitive. Facebook, with its massive user base and community-building features, is a great platform for businesses to connect with local customers, build brand awareness and showcase their expertise. But simply creating a Facebook page isn’t enough — you need a strategic approach to posting content that engages your audience and drives results. Why Facebook Posts…
PestPac by WorkWave will once again have a strong presence at NPMA’s PestWorld as an NPMA strategic partner, exhibitor and session leader. As a strategic partner and collaborator, WorkWave’s cutting-edge pest control software and services will be on display, including PestPac, Communication Center, Sales Center and Coalmarch marketing solutions. WorkWave is also an exclusive sponsor of the NPMA Gives Award, which honors a business that gives back to their communities through charitable donations, programs and…
Starting a delivery and transportation business can be incredibly rewarding, but like any venture, it requires careful planning. A solid business plan is your roadmap, guiding you through every stage of development, growth and profitability. Whether you’re just starting out or looking to expand, creating a well-thought-out business plan will be key to your success. This post will break down the essential elements of a business plan, helping you cover all the bases and avoid…
Even in a vocation as seemingly timeless as pest control, taking advantage of new technology as it enters the industry can often be the deciding factor when it comes to winning out over the competition. With the emergence of mobile GPS tracking, pest control operators are increasingly seeing the benefits that it can provide for both their businesses and their customers. From the way you schedule and dispatch your technicians to the way you allocate…
In today’s digital age, a strong online presence is no longer optional—it’s essential. Whether you’re a delivery service, transportation provider or logistics company, an effective online presence can help you reach new customers, streamline operations and build lasting relationships with existing clients. But where do you start, and how can you make sure your business is positioned for success in the digital world? This blog post will walk you through actionable steps to improve your…
The pest control industry is undergoing a remarkable transformation. From smart traps that monitor pest infestations in real-time to eco-friendly Integrated Pest Management (IPM) techniques, innovation is reshaping every aspect of pest control operations. But who will guide this evolution, balancing cutting-edge technology with traditional pest control methods? Enter NPMA’s Emerging Leaders Program (ELP) – an initiative designed to nurture the next generation of pest management professionals. This year’s class brings together a diverse group…
As a field service business owner, you’ve likely noticed an uptick in chatter around private equity funds over the past few years. This isn’t a coincidence – the field service landscape, particularly pest control, lawn care, cleaning services and more – has become a hot target for private equity investment. But what does this mean for you and your service company? Together with Potomac, WorkWave hosted a panel featuring PE experts and field service providers…
Starting a delivery business comes with a unique set of challenges, not least of which are the legal requirements, liability considerations and risk management strategies necessary to protect your company. As you embark on this journey, it’s crucial to lay a strong legal foundation to ensure smooth operations and long-term success. From securing the right licenses and permits to implementing comprehensive liability insurance and detailed service agreements, navigating these aspects can be overwhelming but is…
Artificial intelligence (AI) is seemingly everywhere. Across industry events, conferences, expos and meetings, AI is the topic that everyone wants to hear more about. The pest control industry is no different. Pest business owners are hungry to know how AI can be embedded into daily workflows to make operations leaner, faster and more efficient.We sat down with WorkWave’s Senior Director of Artificial Intelligence Strategy, Dr. Robert Coop, to discuss how AI is changing the pest…
Managing a distributed workforce in field service companies comes with unique challenges and opportunities. Effective hiring, retention and termination practices are crucial for ensuring that remote teams operate efficiently and deliver exceptional service. At a recent conference for software users, WorkWave partnered with Applause, a technology company with expertise in helping companies support and maximize employee engagement. Using their advice as a guide, field service companies can learn how to improve their hiring processes and…
As artificial intelligence (AI) tools have become more accessible and intuitive for the average user, their applications have expanded exponentially. This explosion in AI functionality has permeated virtually every industry — and field service organizations are no exception. Utilizing AI for your field service operation isn’t without its limitations, but when applied in the right areas of your business — and with the right amount of human touch along the way — it can be…