Contents: Foreword Field service businesses in pest control, lawn care and landscaping industries face a critical financial challenge: balancing operational efficiency with evolving customer payment expectations. As these essential service providers scale operations, disjointed payment systems can create friction – delaying revenue collection, increasing administrative workload, and frustrating…
Insight Pest Canada has a visionary idea: an “everything app” to influence everything from employee retention and engagement to administrative insights. The company is one that embraces change – especially when it comes to technology – and so the execution of such an app isn’t a long way…
Key Takeaways Digital log books are redefining pest control operations by enabling streamlined processes, regulatory compliance and enhanced data management for evidence-based decision-making. A Smarter Way to Manage Pest Control Records Pest control businesses face daily challenges in maintaining accurate, compliant and accessible records, but stand to eliminate…
Key Takeaways Staying safe on the job is crucial for every delivery driver. Planning ahead and taking precautions to ensure road safety is key, combining situational awareness, technology-powered insights and best practices for preparedness. Enhancing Situational Awareness on the Road For delivery drivers, situational awareness is one of…
Two important challenges our customers face in the pest control industry are acquiring and retaining technicians and securing the work trucks needed to safely and efficiently get from job to job. Ongoing labor market and global supply chain issues have exacerbated these challenges. Additionally, the cost of wages,…
For green industry companies, print marketing has been a tried-and-true marketing tactic since long before the advent of digital. If approached correctly, it can still be an effective, cost-effective way to acquire new customers. Consider this: You’ve just blanketed your target neighborhood with beautifully designed door hangers and…
Shifts in the economy and labor force impact just about any business, often sparking stress in business owners across all sorts of industries. A recent straw poll showed that pest control operators (PCOs) are more optimistic about the future than their peers who own small businesses in other…
Field service businesses—whether in pest control, lawn care, security or cleaning services—collect massive amounts of information daily. Each technician visit, customer interaction and service delivery generates valuable data points. Yet, many companies struggle to harness this information effectively. The common reality for field service operations includes: These challenges…
At WorkWave, we know your fleet is the backbone of your business. Whether you’re managing a landscaping service, a pest control team, or an HVAC provider, your vehicles and drivers are critical to ensuring operations run smoothly and efficiently. But every time they get behind the wheel, they…
More than 60% of the leading 100 pest control businesses rely on PestPac by WorkWave to help streamline their operations, equip their technicians for efficiency and better satisfy their customers. The best in pest choose PestPac and, with a quick look at PestPac’s comprehensive functionality, it’s easy to…
Mergers and acquisitions have been on the rise in field service industries for years, with no signs of slowing down any time soon. With pest control and lawn care business owners looking to sell their operations in record numbers, it’s easy to see why M&A was top of…
Delivering exceptional service quality can be demanding for any pest control business. Whether you’re working to scale vertically and achieve more with your current staff and resources or you’re looking to expand your business into new territories and service offerings — or if you’re working toward both, like…
When customers are waiting on crucial deliveries, meeting their timeline isn’t about adhering to instant gratification; it’s about ensuring they have the goods and resources they need, when they need them. The trouble is ensuring timely deliveries can become significantly more complex when deliveries are crossing borders between…
Why Modern Data Warehouses Are No Longer Optional A centralized data warehouse is becoming an essential solution for businesses looking to scale efficiently and optimize operations. It’s no longer just a “nice to have,” but a critical repository for processing vast amounts of business data. A well-implemented enterprise…
Data has always been important when it comes to driving business decisions, and the role it plays for modern pest control and field service businesses is more essential than ever. With innovative technology, specialized software and industry-specific mobile apps, PCOs have access to more data than ever before.…
The last mile of delivery is often the most unpredictable and expensive part of the supply chain. Factors such as traffic congestion, incorrect addresses, weather conditions and customer availability can disrupt even the best-planned routes. In this context, real-time tracking emerges as a game-changer for last-mile logistics, offering…
At our recent client conference, WorkWave hosted an inspiring panel of successful women leaders across pest control, lawn care, janitorial and security businesses. The session featured executives sharing actionable insights on leadership development, business strategy and creating inclusive workplaces. Meet Our Panelists Moderator: Jill Davie, SVP & GM,…
A single, centralized source of truth for your organization’s data is no longer a luxury—it’s a necessity for businesses seeking to scale efficiently, enhance profitability, and make informed, data-driven decisions. By seamlessly integrating data from multiple sources across branches and business functions, organizations can eliminate data silos, ensure…
In the green industry, knowing your customers’ behaviors can turn your business from an on-demand service provider into an essential partner in outdoor care. Understanding their trends is crucial for maximizing marketing ROI and driving business growth. As businesses strive to stand out, leveraging data effectively has become…