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Rick Agajanian

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Starting your own business is no simple task and finding success is a significant accomplishment. If you ask five different pest control operators (PCOs) what motivated them to start their own business, there’s a high probability that you’ll get five different responses. They may have started their business with the aim of passing it down as a family business, or perhaps with the ambition of growing it to include multiple locations, or with the intent…

Today’s pest control customers value convenience. They want to request estimates, ask questions, and book services as easily and as quickly as possible, on their own schedule. In fact, according to Inc., more than half of customers believe that a business should be available 24 hours a day. Enter web chat. Web chat lets customers start a conversation with your company directly from your website. Web chat has an 83% customer satisfaction rating, according to…

The pest control industry is evolving with each passing year as new technologies emerge and customer expectations change. Read on as we look ahead at several trends that will impact how you manage your pest control company in 2019 and beyond. Big Opportunities as the Industry Consolidates In recent years the pest control industry has been undergoing somewhat of a makeover, as small and mid-sized operations are acquired by larger companies looking to expand their…

Exciting things are happening this week at PestWorld. Come see the reveal of WorkWave PestPac’s new and fresh branding, as well as features and functionality that further demonstrate our commitment to helping our customers grow and run their pest control businesses with ease, all while delivering best-in-class customer experience. Become more accessible to customers In today’s fast-paced and busy world, customers today expect you to be available when they are. With PestPac’s newly re-designed Sales Assistant you…

Commercial pest control companies are sure to encounter their fair share of business challenges, which can differ greatly from what residential pest control companies typically face. When servicing commercial customers, whether it be an office building or an apartment complex, pest control companies can expect to experience more robust business processes and services, alongside an expectation of the highest-level service and auditing needs. Below are a few of the challenges commercial pest control companies may…

IoT has been dominating enterprises across industries, from manufacturing to healthcare – and it is rapidly changing the face of pest control. Whether servicing a food distribution warehouse, an apartment complex, or a high-rise office building, for commercial pest control companies Internet of Things (IoT) integration is an essential component to business success. According to a 2016 Field Service USA survey , 81 percent of companies believe smart connected products will be implemented in the next five…

As we head towards the final weeks of summer, we wanted to take some time to explore recent enhancements and upcoming features being worked on for PestPac set to be released later this year. Available Now Performance Improvements Within the PestPac team we have established a performance improvement team comprised of several key developers with intimate knowledge of PestPac software. The team is tasked with identifying areas of the software that need improvement. As a…

Millennials continue to be the largest generational group of home buyers, and the most active generation of buyers for the fifth consecutive year, according to the National Association of Realtors® 2018 Home Buyer and Seller Generational Trends study. As millennials continue to become introduced to the rewards and trials of homeownership, they should also be sparking a change in the way pest control companies are looking at how they are running their businesses. In order to appeal…

In the age of the cloud more and more pest control businesses are moving towards a paperless sales process. Going paperless is beneficial to your business and can greatly streamline your operations while increasing customer satisfaction and revenue. Save Time The client proposal process has never been easier! Save time on proposal creation with customized templates that are pre-set with company info and client details. Proposals can be sent and signed electronically, eliminating the need to send…

Once upon a time, the logistics of remotely managing a field service business would’ve seemed impossible. However, the advent of smartphones and tablets have made this a reality and now it’s easier than ever to connect your branch office(s) and field techs with the use of mobile apps. Moving your operation to a cloud based system may seem daunting, especially if you’re accustomed to managing the business manually. Read on to discover five major benefits of…