Time To Read: 2 minutes

Commercial pest control companies are sure to encounter their fair share of business challenges, which can differ greatly from what residential pest control companies typically face. When servicing commercial customers, whether it be an office building or an apartment complex, pest control companies can expect to experience more robust business processes and services, alongside an expectation of the highest-level service and auditing needs.

Below are a few of the challenges commercial pest control companies may face, and how these companies can look to overcome them.

The Need for a Seamless Auditing & Reporting Process

Commercial pest control companies have responsibilities that go far beyond that of managing and removing pests. These companies must be prepared to provide numerous reports and audits at a moment’s notice, while always ensuring they are complying with safety and sustainability regulations. In order to provide this level of service by making sure information is correct and easily accessible, pest control companies must ensure they are using a trusted information platform that allows for easy storage of information, while also having on-demand access to an auditor-only informational view of their reports.

Managing Multiple Locations and Units

The ability to effectively service each individual unit, while being able to report on facilities as a whole is a crucial element for efficient back office operations. Commercial properties come with many different locations and facilities that pest control companies need to manage. Being able to see activity and service history from multiple units is critical, as well as ensuring that each unit is receiving the service that the customer expects, while increasing visibility into the business processes that need to be carried out for each unit.

Increasing Visibility Across Locations

IoT- enabled smart traps allow a pest control professional to save time and money by eliminating the act of manually checking each individual trap across a location. Smart traps are equipped with sensors that provide an alert when it is exposed to activity. They also allow a pest control professional to confidently manage a commercial location knowing that he or she will receive an alert when a pest becomes caught in a trap, allowing for immediate action which is critical for locations like a food warehouse or an apartment building. Without having to dedicate a technician to spending hours or days checking traps, these companies can utilize their talent for other business needs, increasing overall efficiency.

Communicating with Hundreds of Customers

When managing multiple sites, it’s important that there are very open lines of communication between the back office, the technicians and the customers. It is critical that each party can access important service information and be able to communicate directly to customers. Automatic workload updates, device summaries and customer portals are all important tools that commercial pest control companies should have access to within their field service software of choice in order to be successful.

WorkWave PestPac has exciting new features being debuted at this year’s PestWorld that enable its commercial pest control companies to manage and exceed their customer’s expectations. Come chat with us at Booth 109 to discuss how we can help solve your commercial needs.


Rick Agajanian serves as WorkWave’s Vice President of Product Management.