If you’re reading this article, you’re probably familiar with the concept of a dashboard. But we’d like to break it down even further to give you a sense of just how valuable they can be in your business.  We also want to share a few highlights from our conversation with Johnathan Miller, the owner of Comfy Canine — a dog walking service in New Jersey. He shared valuable insights about his experience utilizing Service by WorkWave’s new and improved dashboard. Let’s take a deeper look at what exactly a dashboard is, what type of information you can see on your dashboard, and why it’s an essential tool for your business. 

What is a dashboard?

A dashboard is a visual representation of data that allows businesses and organizations to track their key performance indicators (KPIs) in real-time. Dashboards provide a quick and easy way to access important metrics and help decision-makers make informed decisions based on current trends and data in their business. They’ve become increasingly important in today’s fast-paced, tech-savvy environment.

Dashboards can be incredibly useful for home service businesses, providing them with a centralized platform to monitor and manage all aspects of their business. By consolidating data and analytics in one place, dashboards enable businesses to track the progress of ongoing jobs, monitor team performance, identify areas where they can improve their service offerings, and more.

Which metrics appear on a home service dashboard? 

The beauty of a dashboard is that you can include whichever metrics are most valuable to your role in the business. For example, a dispatcher may want to see the schedule, and a business owner may be concerned with unpaid invoices. The following are a few examples of metrics that you can see in one glance on your dashboard:

  • Job-status
  • Team performance
  • Revenue growth 
  • Customer feedback 
  • Schedules 
  • Sales pipeline 

Overall, the metrics that appear on a home service business dashboard should provide a comprehensive view of the business’s operations, enabling them to make data-driven decisions and improve their performance over time.

Real-time monitoring 

One key benefit of using a dashboard is real-time monitoring, which allows businesses to stay on top of their operations and ensure that everything is running smoothly. By monitoring team performance, businesses can identify and address any issues before they become major problems, such as missed appointments or unsatisfied customers.

Being able to see all of my dog walkers’ statuses color-coded in the system as they move through their day, shows me if we are running on time or late for the day.”

Comfy Canine

Better decision making 

Dashboards are extremely useful for improving decision-making, as they provide businesses with valuable insights and data visualizations (charts, graphs, etc.). This can help businesses make more informed decisions about resource allocation, service offerings, and customer targeting. With a dashboard, businesses can quickly identify trends and patterns, enabling them to adapt their services to better meet the needs of their customers.

Increased efficiency

Another advantage of using a dashboard is increased efficiency, as it enables businesses to streamline their workflows and reduce costs. By consolidating data in one place, businesses can save time and effort, allowing them to focus on delivering high-quality services to their customers. Additionally, dashboards can facilitate collaboration among team members, helping businesses to work together more effectively and efficiently.

I use Service to help make decisions quickly, especially when we get dog walking jobs outside of our normal scheduled walk. We couldn’t handle schedule changes without it.”

Comfy Canine


In summary, dashboards offer numerous benefits to home service businesses, enabling them to monitor their operations in real-time, make more informed decisions, increase efficiency, and enhance collaboration. By utilizing a dashboard, businesses can stay ahead of the competition and grow their customer base, while also improving their bottom line.

At Comfy Canine, Service by WorkWave’s dashboard has become essential for managing their dog walking service. They find that it’s easy to use, customizable, and provides valuable insights that help them make informed decisions.

If you’re looking for a way to improve your business operations and make informed decisions, consider implementing dashboards in your organization. With Service by WorkWave’s new user dashboard, you can take advantage of real-time monitoring, improved decision-making, customization, increased efficiency, and enhanced collaboration.


Hosam Sayed is a Product Marketing Manager at WorkWave with extensive knowledge of B2B product and marketing positioning. When not in front of his computer, he can be found spending time with his family, enjoying outdoor activities, and working on perfecting the art of landscaping.