WorkWave Route Manager’s support team receives high scores across the board. Not only do our Customer Success specialists live and breathe the product – but we work hard to learn about each customer’s challenges, pain points, and successes. We understand that every business is unique, with different needs…
Customer happiness is something all businesses need to keep on their priority list. With so many factors that play into the customer experience – it’s easy to drop the ball along the way. But with route planning software, you can automate a complex task, increase efficiency, and organize your…
Maybe it’s feasible to use a simple map solution when you own one or two vehicles, but when your fleet grows you’ll want to reconsider your route planning tools. Let’s explore the limitations of using Google Maps for planning your routes: You can’t plan around your constraints. Route planning…
In the world of transportation and logistics, each day brings with it a unique set of challenges. That’s why it’s more important than ever to take control of your route plans by evaluating your existing processes and improving your overall operations. Easier said than done, right? Luckily, with…
As any business owner knows, it can be extremely easy to get stuck in a routine. However, the dangerous cycle of “this is how it’s always been done” can be detrimental to company revenue and customer satisfaction. If your company is still using pen and paper to plan…
In the world of retail delivery it’s hard to deny that Amazon is king. However, one startup is poised to challenge Amazon for the throne – Deliv. Since launching in 2012, this crowdsourced, same-day delivery service has partnered with nearly 4,000 retailers to provide consumers with an improved shopping…
A delivery company can only route plan by hand for so long, before they decide that keeping up with customer demands is too much. After all, logistics challenges are difficult to solve when you are juggling a variety of requests like: same-day, specific delivery times, vehicle restrictions, etc. So you…
What is an ELD? An ELD (electronic logging device) is a device that is used in commercial trucks to track hours of service (HOS). ELD technology automatically records a driver’s driving time and other aspects of their HOS records to allow for easier, more accurate HOS recordkeeping. An…
Data is critical for any business operations. Whether it’s to identify areas of opportunity or flag potential issues, you can make strategic decisions once you dig into KPI metrics. For last mile delivery or service businesses, your defined KPI metrics should reveal your fleet’s and drivers’ performance —…
Technology has advanced because of our attempts to solve common problems. And in the business world, technology is often the answer to budgetary or operational concerns. More and more businesses are adopting GPS technology these days, because they have recognized that the service solves these three common problems.…
No, it’s not your imagination. Customer expectation for instant gratification has reached epic proportions and continues to rise! Gourmet meals cooked to order are delivered on demand to busy professionals in towns all over the world. College kids with late-night hankerings for fresh-baked cookies satisfy their cravings thanks…
Route planning, also known as route optimization covers a wide set of needs and definitions. We often get inquiries for route planning from prospects that were using much less expensive sequencing or mapping tools that have gone out of business or shelved. These prospects are surprised at our…
In a state of constant planning, routing, and tracking, you may find that there is little time for analyzing. Reporting/Analyzing is an important part of the fleet management business, and one that owners and key stakeholders often struggle with. Most of the time, data is either nonexistent or…