There was already a fast-moving trajectory toward more shoppers moving online, but the 2020 pandemic pushed things even faster. Online shopping and e-commerce seem more important with every passing day. That means last-mile delivery is becoming even more significant in customer satisfaction. And last-mile delivery customers are getting…
Starting your own business comes with a high sense of flexibility and freedom. It also opens doors for you to serve through your talents, skills, and passion. Today, there are plenty of entrepreneurial opportunities. One such venture is a courier business. In the US, the delivery business offers…
Last mile delivery books are a hot item on the market due to the increasing advancements in fast shipping programs over the last several years. Last mile books are an excellent way to develop an insider’s knowledge on how the importance of last mile delivery has skyrocketed and…
One of the biggest perks about working in the delivery business is that there’s often a lot of time to listen– at least for drivers. This makes podcasts a popular option for anyone in the transportation industry. But what if you wanted to improve your professional game and…
While contactless delivery may have gained traction in 2020 primarily due to the unique circumstances created by the pandemic, changes in those circumstances aren’t likely to reduce demand for no-contact delivery. Consumers have grown accustomed to the ease and convenience of receiving their parcels, packages, and even their…
When you think of routing, the tendency is to think of shipping packages from one location to another. This simplified view, however, is far from the only instance that can benefit from efficient routing. Now more than ever, businesses are coming to realize that they need to rethink…
When your business relies on your workforce out on the road, the importance of getting them where they need and getting them there on time can’t be overstated. Whether they’re delivering goods or providing services, arriving at the right location on time is the key to making an…
Food Logistics, the only publication exclusively dedicated to covering the movement of products through the global food supply chain, has named WorkWave® to its 2020 FL100+ Top Software and Technology Providers list. The annual FL100+ Top Software and Technology Provider honors leading software and technology providers that ensure…
With all of the changes brought on by COVID-19, we’ve heard the word “unprecedented” being used more than ever this year. While the word might seem a bit overused at this point, it’s just the right term to describe the reality of the situation for this holiday season.…
Like so many conferences, the 2020 Home Delivery World pivoted to a virtual format in reaction to COVID-19 fears. Instead of face to face interactions, bustling crowds, and vibrant booths with branded giveaways, attendees navigated the conference on their computer screens. The four-day virtual conference held over 250…
Whether your business relies on a fleet of two or 200 vehicles, there’s no denying the importance of being able to account for your drivers and vehicles while they’re in the field. Tracking your fleet in real-time equips you with the up-to-date information you need to properly manage…
Recent months have brought about a huge boom in the delivery, and we don’t anticipate it dropping off any time soon. As a result, many delivery services are thriving and considering their options when it comes to their next move. Their drivers and technicians are out every day…
According to a 2019 Pew Research study, “older Americans spend over half of their waking hours alone.” This can pose major concerns for seniors who are at risk of falling, wandering, or having a sudden health emergency, such as a heart attack or stroke. Family and friends looking…
From meandering roadways to customer requests, planning efficient routes that help your delivery business minimize expenses can prove to be virtually impossible when planning is done manually. Many of the issues you encounter while route planning is more than just common—they’re thoroughly documented logistical problems that have existed…
Today’s customers have higher demands than ever before when it comes to their online orders, and satisfying your customers is one of your top priorities as a last-mile delivery company. When your customers are satisfied, they’re more likely to continue utilizing your services and, in turn, provide your…
For companies that handle deliveries, getting parcels from point A to point B is much more involved than simply picking items up and dropping them off. A wide range of parameters needs to be considered when planning routes, with restrictions on both the business and customer end that…
The past 20 years have brought the idea of home delivery from the realm of occasional catalog orders to an everyday occurrence for American consumers. The advent of online shopping, a wider range of available products, and faster shipping have encouraged many consumers to opt out of visiting…
The importance of route optimization is always evident during your everyday deliveries, but recent spikes in orders and shifts in customer expectations have brought the need for route optimization into an even sharper focus. As you strive to provide fast turnaround and excellent customer service, here are a…
As the world works to limit the spread of COVID-19 and adapt to changing restrictions, routines, and best practices, one thing remains true: consumers and businesses still need to receive fresh food and groceries. While most people thought of grocery, food, and beverage delivery as a convenience even…