WorkWave PestPac’s new CustomerConnect+ Logbook allows for documentation storage and tracking, with a redesigned auditor mode

Holmdel, N.J. (Oct 24, 2018) – WorkWave®, a leading provider of software solutions for the field service and last-mile delivery industries, today announced a suite of new and updated features to empower its WorkWave PestPac customers to service commercial businesses, redefining the future of commercial pest control.

WorkWave PestPac has been the leader of the pack for over thirty years, and as a company, WorkWave has been able to collect an abundance of data and insight into what its customers need in order to grow and service their own customers. This enabled WorkWave to understand the need to redefine Commercial 4.0 – the next wave of commercial pest control. When servicing commercial customers, whether it be an office building or an apartment complex, pest control companies need to manage the robust nature of business processes and services that come along with it, while still providing the highest-level service.

“WorkWave PestPac prides itself on being the only field service management platform that can provide this level of commercial functionality to its customers, which ultimately results in stronger customer satisfaction, increased ROI, and room to transform and grow as a pest control business,” said Marne Martin, CEO of WorkWave.

With WorkWave PestPac’s new and updated features, commercial pest control companies can get the total package and integration they need to succeed. New features include:

  • CustomerConnect+ LogBook: This allows for documentation storage and tracking, with a redesigned auditor mode. Within LogBook there is a commercial view to manage all conditions and pests captured, as well as view device summaries and trends reports.
  • Diagrams: The redesigned diagrams enable its users to more efficiently manage its site and facility, easily locate traps and bait stations and allow for faster and easier device management.
  • Conditions Threshold: Traditional WorkWave PestPac thresholds allow for tracking and alerts based on pest activity levels, and the new conditions threshold alerts for aging conditions that need to be addressed.
  • Multi-Unit Mobile Capability: Technicians can now effectively service individual units by collecting signatures and printing reports by unit directly from the mobile app.

Whether it’s increased analytics, more robust reporting or stronger communications, WorkWave’s features give its commercial pest control customers the power to provide exceptional customer service, while also ensuring that their businesses are being run from end-to-end behind the scenes to support the needs of this level of customers.

About WorkWave

WorkWave, a division of IFS’s Service Management business unit, provides comprehensive field service management solutions that connect every facet of a business through its unified, easy-to-use platforms. The company’s suite of solutions allows field service professionals across industries to easily attribute and automate sales and marketing activities, improve back office efficiency and increase their visibility into field operations through its mobile solutions. WorkWave’s platforms provide over 8,000 customers an unprecedented level of business insight and information, enabling them to increase efficiency, increase revenue and provide an exceptional customer experience. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Awards, IT World Awards and Best Place to Work by NJBiz and Inc. Magazine. For more information, visit

About IFS

IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit:


WorkWave helps mobile workforce companies in the field service, transportation and logistics industries mitigate the key pain points they face every day. This allows them to save money, save time and improve customer service, all at the same time.