Today’s consumers want a seamless customer experience. They can tap for a coffee, swipe for a ride, or text for food delivery. And their expectations for your business are the same. Your customers don’t want to have to make a phone call, send an email, or mail a…
As the age-old adage says, you have to spend money to make money. For small-to-midsize businesses (SMBs) like a service company or locksmith business, this is frequently easier said than done. Finding the funding you need to run your business and help it grow can sometimes prove to…
For many field service companies, the inability to control the finer points of what happens behind the scenes in regards to payment processing often becomes the starting point for a snowball effect that can have a huge impact on a business’s financial health. This is especially pronounced in…
WorkWave’s four-part Beyond Service webinar series begins with How to Get Customers to Love Your Brand: Building Brand Affinity, with thought leaders from Authority Brands and Saela. All attendees will be entered to win a $1,500 Traeger gift card! With everything that goes into running your service business,…
Many businesses experience a yearly off-season — a time when traffic is slower than the rest of the year. Some businesses adjust hours to accommodate fewer sales. In certain cases, companies might close completely during the off-season, before reopening later in the year. If you’re not sure whether…
Some individuals would rather operate as self-employed workers than as an employee at a company. These individuals perform freelance work, typically earning an income by completing multiple projects for multiple clients. Freelance work has grown increasingly popular over the past decade. In 2021, 36% of the U.S. workforce…
To be a part of a family business is to be a part of something bigger than yourself. A family business offers a unique work environment, where the people working with you to reach your common goals are people you have known your entire life. There is a…
In a world where nearly 60% of the global population has access to the internet, technology is rapidly on the rise. Today, users create nearly 2.5 quintillion bytes of data each day and distribute it across social media, messaging, email, and other online platforms. Many people now have…
No matter the industry, when you focus on sustainability, you are prioritizing business practices that are good for the environment. These practices, in the long run, are meant to contribute to a healthier and greener future. When you choose to implement sustainability initiatives, you are opening your business…
While weather is generally predictable, it’s best to be prepared for the unexpected. Forecasters can determine the probability of severe weather events with increasing validity due to advancements in technology. However, the most accurate forecasts are short-range predictions — falling one to seven days before the weather hits.…
The WorkWave team is growing, so it’s only appropriate that the 2022 Beyond Service User Conference be our biggest and best event ever! Of course, we wouldn’t be able to make this next-level event a reality without the help of our incredible sponsors, who include some of the…
The decision of whether to charge customers based on parts and labor or to charge a flat rate for a given service is nothing new for field service companies. Even if your field service business is already structuring billing around parts and labor, exploring the perks of flat…
As the new workforce comes of age, many worry that artificial intelligence (AI) and automation may eliminate jobs for human workers. However, those working in the skilled trades need not worry. While there may be an increase in the use of automation and AI, this technology will likely…
The average U.S. citizen produces about 4.4 pounds of trash per day — and that’s just looking at solid waste. Although this is a significant figure itself, physical trash isn’t the only source of waste produced by individuals on a day-to-day basis. We all produce waste indirectly, from…
Business efficiency refers to how much output a business produces versus input. If a company can produce quality work for a small amount of money, time, and resources, then it is considered efficient. However, many factors can affect efficiency in the workplace, including unproductive employees and business growth.…
Customer satisfaction — the extent to which a business succeeds at providing products and services to fulfill customer needs, inquiries, and expectations — should be a priority for any company for a variety of reasons. One study observed that 92% of companies that have placed high importance on…
Small business owners must be ready to adapt to various situations, particularly when business is growing at a steady rate. Owners may struggle to keep up with the demand of managing growth, but that’s not the only challenge during a growth period. They could also be dealing with:…
Enterprise resource planning (ERP) software should be playing a significant role in the operations of any field service provider, and a central question for many businesses is whether the best option is to build their own software or purchase software that’s already built. From functionality and customizability to…
In 2020, the number of open jobs was higher than the number of people looking for work. While nearly every industry is fighting to fill positions, employers in the skilled trades are struggling even more to hire trained workers. A labor shortage can have many negative effects on…
Nexstar Partner Portal As a leader in custom enterprise resource planning (ERP) software for field service businesses, WorkWave ServMan strives to connect with customers and provide them with the comprehensive tools and valuable insight they need to run their businesses efficiently and reach their full potential as they…