Today’s customers are increasingly concerned about the environment and their impact on it. Shoppers are looking to reduce the harm they cause to the environment and want to buy from companies that reflect their values. For example, a shopper who brings their reusable bags on their weekly grocery…
Running a field service operation can be both challenging and rewarding, and there are many motivating factors when making the decision to start a business. Similarly, there are many different reasons that the owner of a field service company might choose to sell their business. You may have…
In a perfect world, all business owners, be they painting professionals, electricians, or handymen, would be trained accountants and know exactly which levers to pull, and when, to ensure long-term profitability. Whether you are thinking about purchasing expensive equipment, hiring more people, or expanding into a new market…
Reputation management means building, and maintaining, a positive image in the eyes of your customers. Many companies improve their reputation by accruing referrals, reviews, or testimonials from customers. Customer feedback can be a powerful tool to grow your business, and many potential customers trust reviews more than other…
Are you tired of the same old job routine? Perhaps it’s time to consider seasonal work. While seasonal work can offer unique experiences and opportunities for employers and employees, it also presents its own challenges. So whether you’re an employer looking to hire temporary staff or an employee…
There are many benefits to hiring local talent. Hiring from a local talent pool can help you build relationships with talented professionals in your community. It also sends a clear signal to customers that you want to support the local economy. When a business hires local employees, it…
The right home environment can help encourage productivity and improve mental health. Just as easily, a poor home environment can create stress and decrease academic performance. For example, a home with natural light can help improve your mood and provide better sleep. Decorating with natural elements like plants…
Keeping up with life’s demands can be a challenge. Juggling work, family, and other responsibilities sometimes leaves no time for your priorities around the home. In-home services can provide the support and assistance you need to manage your daily tasks. For busy professionals, in-home services help create enough…
For any business with technicians working out in the field, choosing a software solution goes way beyond desktop applications. As soon as your employees hit the road to head out on service calls, mobile functionality is a huge component in addressing your business’s needs. If your operation is…
The relationship between your field service company and your customers is crucial, and it’s a relationship that’s defined by communication. The way you communicate — or don’t communicate — with your customers is a direct factor in their overall satisfaction and whether they choose to continue using your…
If you’re looking to start a franchise business, or if you’re currently a franchisee, it’s important to establish and maintain consistency across all branches. By building a strong reputation and brand recognition, you’ll attract more customers and continue growing your franchise empire. In this blog post, we’ll go…
As a business owner, you likely don’t look forward to having to increase your prices. After all, increasing prices can lead to frustrated customers and logistical headaches internally — at least it can if you don’t handle things correctly. The reality is that price increases are sometimes a…
Field service professionals know the old adage, don’t fix what isn’t broken. But what about not fixing what is broken? When you ignore a problem, the result is always the same: a bigger problem to fix down the road. If your pest control software isn’t doing all that…
It’s easy to forget an appointment, but a quick appointment reminder email template ensures your customers stay on track. Reminder templates are easy for you to use and help customers remember when they have an important appointment coming up. If you’re not already using them in your service…
Thanking your customers isn’t something that’s obligatory for your business, but it is an important step in showing your appreciation and dedication to them. The purpose of this guide will be to help you format an effective thank-you note to your customers to provide an unforgettable and amazing…
In 2019, small businesses made up 44% of economic activity in the United States. Small businesses greatly impact their communities, boosting local economies all around the country. There are also many opportunities for small businesses to grow in the digital space as well. Small businesses of every size…
Many businesses today use artificial intelligence (AI) — computers and machines programmed to complete tasks — to improve productivity. AI can help your company save time, money, and energy by completing tasks without the need for human guidance. Businesses that have yet to adopt AI may find it…
Today’s consumers want a seamless customer experience. They can tap for a coffee, swipe for a ride, or text for food delivery. And their expectations for your business are the same. Your customers don’t want to have to make a phone call, send an email, or mail a…
For many field service companies, the inability to control the finer points of what happens behind the scenes in regards to payment processing often becomes the starting point for a snowball effect that can have a huge impact on a business’s financial health. This is especially pronounced in…
WorkWave’s four-part Beyond Service webinar series begins with How to Get Customers to Love Your Brand: Building Brand Affinity, with thought leaders from Authority Brands and Saela. All attendees will be entered to win a $1,500 Traeger gift card! With everything that goes into running your service business,…