COVID-19 Field Service Email Templates
Keep your customers informed about the status of your business as well as the status of the services they’ve purchased.
For Lawn & Landscape Businesses Deemed Essential [Download Template]:
A Message From Your [Company Name] Team
Dear [Customer Name],
Lawn and landscaping companies have been deemed an essential business in the state of [State], which means that we are remaining open to serve you and your family, ensuring your homes and businesses remain safe and healthy.
We have been keeping up with CDC recommendations, as well as recommendations from the National Association of Landscape Professionals (NALP), and have been taking important steps to ensure the safety of our employees, our customers, and their spaces.
The NALP released the below statement regarding measures the entire industry is taking to prevent the transmission of COVID-19, and why lawn and landscaping is an essential business in these communities.
The landscape industry is taking aggressive steps within our organizations to stop the transmission of COVID-19. Because our industry functions outside, this greatly reduces the chances to come into contact with other individuals. Within the industry, strong policies are being put in place to maintain social distancing with both clients and within our teams that are working in the field.
- Landscape professionals support other life sustaining businesses through maintenance of their property and the landscapes around the roads they travel and utilities they need to remain fully operational.
- Landscape professionals are protectors of public health performing essential treatments to lawns and green spaces to reduce the transmission of dangerous and deadly diseases through pests like mosquitoes, ticks, and fleas.
- Landscape professionals protect property and maintain greenspaces that could otherwise jeopardize public safety. Landscape professionals are keeping public and private pathways free from obstruction and potential hazard.
Health and safety are always our number one priority, and in addition to preventing the spread of COVID-19, we are committed to keeping you safe and healthy in your homes and businesses during this time.
For any of your lawncare or landscaping needs, please contact us at [contact information] or click the link below to schedule your service.
We wish you and your family the best during this time.
Your team at [Company]
For Lawn & Landscape Businesses Deemed Non-Essential [Download Template]:
A Message From Your [Company Name] Team
Dear [Customer Name],
As of [date] we will be temporarily closing [Company] per state regulations during COVID-19 quarantine.
The health and safety of our customers and employees is always our first priority and we are looking forward to when we can reopen and continue serving you and your family, ensuring your homes and businesses remain safe, healthy, and maintained.
We have been keeping up with CDC recommendations, as well as recommendations from the National Association for Landscape Professionals (NALP), and have been taking important steps to ensure the safety of our employees, our customers, and their spaces.
- If you encounter any lawn or landscaping issues during your time in quarantine, we are here to help. Please call the following number, where you can reach members of our team who are happy to help answer questions and help walk you through tips on how to keep up with your outdoor spaces.
- [Add contact number/email]
And/or:
- In addition, here are some other pointers to help keep your outdoor spaces maintained and information on what to do if you encounter a problem.
- [Add helpful tips/products here]
Health and safety are always our number one priority, and in addition to preventing the spread of COVID-19 we are committed to keeping you safe and healthy in your homes and businesses by helping you maintain your outdoor spaces, especially under quarantine.
We wish you and your family the best during this time.
Your team at [Company]
For Cleaning Businesses Deemed Essential [Download Template]:
A Message From Your [Company Name] Team
Dear [Customer Name],
Cleaning services have been deemed an essential business in the state of [State], which means that we are remaining open to serve you and your family and ensure your homes and businesses remain safe, healthy, and clean.
We have been keeping up with CDC recommendations, as well as recommendations from The Worldwide Cleaning Industry Association (ISSA), and have been taking important steps to ensure the safety of our cleaning crews, as well as our customers and their spaces.
In accordance with OSHA (Occupational Safety and Health Act), we as a company have been taking the following measures:
- Promoting frequent and thorough hand washing, including providing workers with a place to wash their hands. If soap and running water are not immediately available, we provide alcohol-based hand rubs containing at least 60% alcohol.
- Encouraging workers to stay home if they are sick.
- Encouraging respiratory etiquette, including covering coughs and sneezes.
- Maintaining regular housekeeping practices, including routine cleaning and disinfecting of surfaces, equipment, and other elements of the work environment.
- When choosing cleaning chemicals, we have consulted information on Environmental Protection Agency (EPA)-approved disinfectant labels with claims against emerging viral pathogens. Products with EPA-approved emerging viral pathogens claims are expected to be effective against SARS-CoV-2, based on data for harder to kill viruses.
Health and safety are always our number one priority, and in addition to preventing the spread of COVID-19, we are committed to keeping you clean, safe, and healthy in your homes and businesses.
For any of your cleaning needs or questions during this time, please contact us at [contact information] or click the link below to schedule your service. Please also reach out regarding any questions on the cleaners and chemicals we are using to prevent COVID-19 from spreading.
We wish you and your family the best during this time.
Your team at [Company]
For Cleaning Businesses Deemed Non-Essential [Download Template]:
A Message From Your [Company Name] Team
Dear [Customer Name],
As of [date] we will be temporarily closing [Company] per state regulations during COVID-19 quarantine.
The health and safety of our customers and employees is always our first priority and we are looking forward to when we can reopen and continue serving you and your family, ensuring your homes and businesses remain safe, healthy, and clean.
We have been keeping up with CDC recommendations, as well as recommendations from The Worldwide Cleaning Industry Association (ISSA), and have been taking important steps to ensure the safety of our cleaning crews, as well as our customers and their spaces.
- If you encounter any cleaning or sanitation issues during your time in quarantine, we are here to help. Please call the following number, where you can reach members of our team who are happy to answer questions and help walk you through tips on how to disinfect and sanitize your home or business during the COVID-19 outbreak.
- [Add contact number/email]
And/or:
- In addition, here are some other pointers to help keep your spaces sanitized during this time and information on what to do if you encounter a problem.
- [Add helpful tips/products here]
Health and safety are always our number one priority, and in addition to preventing the spread of COVID-19, we are committed to the safety and health of your homes and businesses by keeping you free of COVID-19, especially under quarantine.
We wish you and your family the best during this time.
Your team at [Company]
For Pest Control Businesses Deemed Essential [Download Template]:
A Message From Your [Company Name] Team
Dear [Customer Name],
Pest control services have been deemed an essential business in the state of [State], which means that we are remaining open to serve you and your family and ensure your homes and businesses remain safe, healthy, and pest-free.
We have been keeping up with CDC recommendations, as well as recommendations from the National Pest Management Association (NPMA), and have been taking important steps to ensure the safety of our technicians, as well as our customers and their spaces.
Safety steps we take at [Company] (as recommended by NPMA):
- In addition to our regular services we receive from a professional cleaning crew, the [Company] team frequently wipes down and/or sprays “high-touched” areas and equipment.
- We will continue to have soap and hand sanitizer available in the bathrooms, at the front desk, and on our service vehicles, and encourage the team and clients to be diligent with hygiene.
- We are encouraging our team and clients, including their children, experiencing any symptoms affiliated with these illnesses to stay at home and seek medical attention. Generally our services can be done on the exterior of homes so we can still keep you pest-free.
Clients can take precautions by (as recommended by NPMA):
- Wash hands often with soap and water for at least 20 seconds
- Avoid touching eyes, nose, and mouth with unwashed hands
- Avoid close contact with people who are sick
- Cover the mouth and nose with the inside of the elbow when coughing or sneezing
- Clean and disinfect frequently touched objects
Health and safety are always our number one priority, and in addition to preventing the spread of COVID-19, we are committed to keeping you safe and healthy in your homes and businesses by managing your pests, especially under quarantine.
For any of your pest needs during this time, please contact us at [contact information] or click the link below to schedule your pest service.
We wish you and your family the best during this time.
Your team at [Company]
For Pest Control Businesses Deemed Non-Essential [Download Template]:
A Message From Your [Company Name] Team
Dear [Customer Name],
As of [date] we will be temporarily closing [Company] per state regulations during COVID-19 quarantine.
The health and safety of our customers and employees is always our first priority and we are looking forward to when we can reopen and continue serving you and your family, ensuring your homes and businesses remain safe, healthy, and pest-free.
We have been keeping up with CDC recommendations, as well as recommendations from the National Pest Management Association (NPMA), and have been taking important steps to ensure the safety of our technicians, our customers, and their spaces.
- If you encounter any pest issues during your time in quarantine, we are here to help. Please call the following number, where you can reach members of our team who are happy to help answer questions and help walk you through tips on how to remain pest free.
- [Add contact number/email]
And/or:
- In addition, here are some other pointers to help keep your spaces pest-free and information on what to do if you encounter a pest problem.
- [Add helpful tips/products here]
Health and safety are always our number one priority, and in addition to preventing the spread of COVID-19, we are committed to keeping you safe and healthy in your homes and businesses by managing your pests, especially under quarantine.
We wish you and your family the best during this time.
Your team at [Company]
