COVID-19 Cleaning Email Templates
Keep your customers informed about the status of your business as well as the status of the services they’ve purchased.
For Cleaning Businesses Deemed Essential [Download Template]:
A Message From Your [Company Name] Team
Dear [Customer Name],
Cleaning services have been deemed an essential business in the state of [State], which means that we are remaining open to serve you and your family and ensure your homes and businesses remain safe, healthy, and clean.
We have been keeping up with CDC recommendations, as well as recommendations from The Worldwide Cleaning Industry Association (ISSA), and have been taking important steps to ensure the safety of our cleaning crews, as well as our customers and their spaces.
In accordance with OSHA (Occupational Safety and Health Act), we as a company have been taking the following measures:
- Promoting frequent and thorough hand washing, including providing workers with a place to wash their hands. If soap and running water are not immediately available, we provide alcohol-based hand rubs containing at least 60% alcohol.
- Encouraging workers to stay home if they are sick.
- Encouraging respiratory etiquette, including covering coughs and sneezes.
- Maintaining regular housekeeping practices, including routine cleaning and disinfecting of surfaces, equipment, and other elements of the work environment.
- When choosing cleaning chemicals, we have consulted information on Environmental Protection Agency (EPA)-approved disinfectant labels with claims against emerging viral pathogens. Products with EPA-approved emerging viral pathogens claims are expected to be effective against SARS-CoV-2, based on data for harder to kill viruses.
Health and safety are always our number one priority, and in addition to preventing the spread of COVID-19, we are committed to keeping you clean, safe, and healthy in your homes and businesses.
For any of your cleaning needs or questions during this time, please contact us at [contact information] or click the link below to schedule your service. Please also reach out regarding any questions on the cleaners and chemicals we are using to prevent COVID-19 from spreading.
We wish you and your family the best during this time.
Your team at [Company]
Join The Facebook Group To Get Tips From The Pros!
Connect with other home service business owners and professionals. Join and use the space to share resources and tips on how you are managing your service business.
For Cleaning Businesses Deemed Non-Essential [Download Template]:
A Message From Your [Company Name] Team
Dear [Customer Name],
As of [date] we will be temporarily closing [Company] per state regulations during COVID-19 quarantine.
The health and safety of our customers and employees is always our first priority and we are looking forward to when we can reopen and continue serving you and your family, ensuring your homes and businesses remain safe, healthy, and clean.
We have been keeping up with CDC recommendations, as well as recommendations from The Worldwide Cleaning Industry Association (ISSA), and have been taking important steps to ensure the safety of our cleaning crews, as well as our customers and their spaces.
- If you encounter any cleaning or sanitation issues during your time in quarantine, we are here to help. Please call the following number, where you can reach members of our team who are happy to answer questions and help walk you through tips on how to disinfect and sanitize your home or business during the COVID-19 outbreak.
- [Add contact number/email]
And/or:
- In addition, here are some other pointers to help keep your spaces sanitized during this time and information on what to do if you encounter a problem.
- [Add helpful tips/products here]
Health and safety are always our number one priority, and in addition to preventing the spread of COVID-19, we are committed to the safety and health of your homes and businesses by keeping you free of COVID-19, especially under quarantine.
We wish you and your family the best during this time.
Your team at [Company]
