Customers can now offer online scheduling on their websites through ServiceBot, and have those appointments sync in real-time with ServMan
HOLMDEL, NJ – April 12, 2023 – WorkWave, a leading provider of SaaS software solutions that support every stage of a service business’s life cycle, today announces the integration of ServiceBot into its ServMan ERP software solution, a highly adaptable platform designed specifically for middle-market HVAC, plumbing and electrical service providers. This integration will allow for easy, efficient and hands-off online scheduling, enabling ServMan customers to automatically capture leads and close sales faster.
ServiceBot by WorkWave is an embeddable e-commerce chatbot designed to convert web leads into customers. Via its integration into ServMan, it can propose solutions to customer problems, overcome objections, create new customers and schedule, in real-time, optimized service calls — all without the need for human intervention. ServiceBot offers the best balance of a seamless, effective customer experience and more efficient back office sales, scheduling, dispatch and operations.
“This integration gives our ServMan customers the tools they need to give today’s buyers the quick and easy customer experience they are looking for — while also helping our customers grow their business and improve their efficiency in this tight labor market,” said David F. Giannetto, CEO of WorkWave. “It is a sign that WorkWave is moving into the integration phase of our growth journey, where each of our industry-leading solutions is fully integrated into our core platforms to give our customers the tools they need to drive their businesses forward, beat their local competition and build profitable, growth-oriented companies.”
The integration of ServiceBot with ServMan is another step forward in ServMan’s recent modernization journey. Earlier this year, WorkWave announced ServMan Mobile 2.0, a modernized mobile app that streamlines workflow, greatly improving the technician’s experience and overall efficiency, and integration into Slingshot by WorkWave, a 24/7 sales and customer service contact center.
For more information on ServMan, please visit workwave.com/servman/.
As the field service software industry leader for over 40 years, WorkWave delivers technology and services to help field service companies to grow their business, service their customers and maximize their money. Its solutions empower service-oriented companies to reach their full potential through scalable, cloud-based software solutions that support every stage of a business life cycle, including marketing, sales, service delivery, customer interaction and financial transactions. WorkWave is a trusted partner for thousands of customers across a wide variety of industries, including pest control, lawn care, cleaning, HVAC, plumbing and electrical, and last-mile delivery. WorkWave’s award-winning culture and solutions have been recognized in the SaaS Awards, the Cloud Awards, the American Business Awards, the NJBIZ Best Places to Work Awards, and the Stevie Awards for Great Employers. For more information, visit workwave.com.
Director of Strategic Communications, WorkWave