New, modernized mobile app streamlines workflow, greatly improves communication and enhances overall customer experience.
HOLMDEL, NJ – January 24, 2023 – WorkWave, a leading provider of SaaS software solutions that support every stage of a service business’s life cycle, today launches ServMan Mobile 2.0, ServMan’s new, modernized mobile app for HVAC, plumbing and electrical professionals that improves overall business efficiencies, accelerates its customers’ revenue cycles and allows technicians to better perform service in the field.
“ServMan’s new mobile app has added functionality and a more modern user experience that brings our customers the same degree of flexibility they’ve come to expect from the ServMan core ERP solution,” said David F. Giannetto, CEO of WorkWave. “This app is a great example of the innovation we can now provide to our customers as a result of WorkWave’s brands, resources and experts coming together as one.”
With the new ServMan Mobile 2.0, technicians and team members have key common tasks and integrated workflows at their fingertips — receiving, completing or creating work orders; collecting payments; providing quotes in the field; adding time and material tracking to orders; attaching images for proof of service and more. It’s a complete, real-time synchronization, maximizing the technician-to-office experience. This launch also includes:
- Broader compatibility: ServMan Mobile 2.0 is fully compatible with both iOS and Android devices.
- An updated interface: Better engage customers in the field with a user-friendly application.
- Access to key information: Technicians can access key information like customer details, service history and work orders in the field, minimizing calls to the office.
- Real-time synchronization: All users can stay informed of changes whether from the back office or from the field. When your techs are out in the field with no connectivity, the new Mobile 2.0 application will maintain their ability to function offline.
This first version release provides a full end-to-end technician workflow, creating more field-to-office efficiencies while maintaining key features that ServMan’s loyal client base has come to rely on to grow their businesses.
For more information on ServMan Mobile 2.0, visit workwave.com/servman/.
As the field service software industry leader for over 40 years, WorkWave delivers technology and services to help field service companies to grow their business, service their customers and maximize their money. Its solutions empower service-oriented companies to reach their full potential through scalable, cloud-based software solutions that support every stage of a business life cycle, including marketing, sales, service delivery, customer interaction and financial transactions. WorkWave is a trusted partner for thousands of customers across a wide variety of industries, including pest control, lawn care, cleaning, HVAC, plumbing and electrical, and last-mile delivery. WorkWave’s award-winning culture and solutions have been recognized in the SaaS Awards, the Cloud Awards, the American Business Awards, the NJBIZ Best Places to Work Awards, and the Stevie Awards for Great Employers. For more information, visit workwave.com.
Director of Strategic Communications, WorkWave