More than 60% of the leading 100 pest control businesses rely on PestPac by WorkWave to help streamline their operations, equip their technicians for efficiency and better satisfy their customers. The best in pest choose PestPac and, with a quick look at PestPac’s comprehensive functionality, it’s easy to see why — and it’s even easier to hear it directly from PestPac users.
So why do pest control businesses choose PestPac to meet their goals and reach the next level? We recently sat down with some of our customers to find out, straight from the source.
For Business Growth
Whether you’re looking for the efficiency to take on more customers, the resources you need to effectively expand your team or the right tools to manage additional branches, growing your business and reaching your goals is crucial — and PestPac powers your growth.
“2024 was a growth year for us, as it has been over the past five years. We ended up with a 19% increase in 2024 overall in revenue.” – Clint Collins, Marketing & Growth Coordinator, HTP Termite & Pest Control
“PestPac has made our organization the most profitable it can be. It allows our service professionals to earn more by increasing their production. We’re generating more revenue, which fuels our growth and allows us to expand beyond our current service areas.” – Keith Davidson, Director of Internal Services, McCall Service Inc.
For More Efficient Operations
With features and functions designed to scale with your business needs, PestPac has everything your team needs to get more done. Whether it’s fitting more stops in a day with smarter routing or providing better, more effective service with a game-changing mobile app, PestPac helps you do more.
“Running our business without mobile technology would be impossible today. 65% of our team is out servicing customers. The ability for technicians to access digital information, provide service, take pictures, send invoices and capture payments instantly is incredible.” – William Hoffman, CEO, Hoffman’s Exterminating
“We’ve rolled [PestPac RouteOp] out to all our seven branches, and the success has been incredible. Our service professionals are making more money, the team is happier and customers are being taken care of. We couldn’t ask for anything better than what RouteOp has provided.” – Keith Davidson, Director of Internal Services, McCall Service Inc.
For True Integration
With over 40 years of experience in the pest industry, PestPac is built to meet all of your business and operational needs across the board. From marketing to new customers to taking payments, you’re covered every step of the way.
“From creating a service order to a technician accessing it on PestPac Mobile, to storing notes that office staff can easily retrieve, and even turning the service order into an invoice — it’s all seamless. We can handle accounts receivable, collections and payment processing all within PestPac. Everything we need is in PestPac.” – Michael Tang, VP of Finance, Home Pro Pest Control
“PestPac’s integration is key — from the moment a service professional completes a job to the instant Customer Notifications. Before they even arrive, customers know what to expect.” – Keith Davidson, Director of Internal Services, McCall Service Inc.
For Stronger Customer Relationships
A loyal customer base is the backbone of any successful pest control operation, and keeping customers happy is always good for business. Considering increasing customer retention by just 5% can increase profits by 25%, customer communication is a key driver when PCOs choose PestPac.
“One of our goals as a family-owned company is to really communicate with our customers and staff, and the tools that WorkWave provides allow us to do that in a very easy fashion — something we haven’t seen in quite a while.
“Customer Notifications have made a huge impact. Our technicians can easily notify customers that they’re on the way, and customers can reschedule or communicate with us instantly without waiting in a phone queue. We’ve seen a big rise in scheduling satisfaction because of that.” – George Lawlor, IT Director, Truly Nolen of America
“Customers know what to expect. They can also access the customer portal to review service details and materials used, and ask questions. These features help us deliver outstanding customer service.” – Keith Davidson, Director of Internal Services, McCall Service Inc.
For Better Data — Today and Tomorrow
Driving your pest control business forward relies on having access to clean data and smart analytics so you can make the best choices to meet your goals. Switching from pen and paper to software isn’t enough; success depends on choosing the right software for better business decisions.
“For reporting, PestPac is a thousand times better than anything we’ve ever had — and we’ve had them all.” – Clint Collins, Marketing & Growth Coordinator, HTP Termite & Pest Control
“WorkWave is really pushing innovation, and AI will be the key to maximizing efficiency. We’re already leveraging PestPac RouteOp with AI to better serve our customers and improve internal operations.” – Keith Davidson, Director of Internal Services, McCall Service Inc.
“We also measure customer service efficiency: how many customers we can serve while maintaining quality. AI and technology help us reduce time wasted on redundant tasks so we can spend more time with customers and less time behind screens.” – William Hoffman, CEO, Hoffman’s Exterminating
When it comes to automating processes and servicing customers more effectively and efficiently, leading PCOs choose PestPac to provide the tools they need today and the innovation for the future. To learn more about how PestPac can help you spend “more time with customers and less time behind screens,” book a personalized demo today!
