With 40 years in the pest control industry, it isn’t difficult to see that PestPac by WorkWave brings its users the knowledge and experience they need to out-sell-, out-service and out-perform their competition. In fact, PestPac powers over 65% of the businesses named to PCT’s Top 100 list.

To bring you even more insight into how PestPac gives your business the tools it needs to grow and thrive, we caught up with some of the experts working behind the scenes to ask them: how does PestPac equip its users to be the best in pest?

Growing Your Business — Jeff Davis, SVP, Marketing Services

For many people, I’d imagine their first thought when you mention PestPac is a technician putting the software to use out in the field. The reality is that PestPac has features designed to help your business excel at every opportunity, including driving more leads to your business and converting them into customers to grow your business.

With features like Sales Center and PestPac Forms to help you sell to more customers both online and in the field, PestPac works hard to keep your business growing — and that’s just the tip of the iceberg. To win more sales and build stronger, more consistent customer relationships:

  1. Track leads and opportunities, as well as their status, even when you’re not available to respond.
  2. Provide branded, professional chat services through your website.
  3. Drive new leads while having dedicated, professional industry experts on standby to take calls and schedule services on your behalf, ensuring your best foot is always forward.

Servicing Customers — Stephen Hudek, Chief Customer Officer

When it comes to delivering stellar service for your customers, PestPac provides everything your technicians need from A to Z. In fact, PestPac’s RouteOp enables users to take on 21% more customers per technician on average, enabling significant time and fuel savings on your end and allowing you to quite literally satisfy more customers every day.

From before a service visit occurs until after it’s finished, the PestPac mobile app helps PCOs stay in touch with their customers to keep them informed and satisfied. 

  1. Call or text a customer before an upcoming service visit, including the capability for customers to confirm or cancel service.
  2. Enable customers to access service reports or ask questions through the online portal, ensuring technicians and customers are always aligned.
  3. Access key information — service requirements and histories — on the spot to get the job done right, the first time, even if a different technician needs to take over a service visit at the last minute.
  4. Ensure future visits are as efficient as possible and eliminate double work with diagrams and sketches on satellite images of the property that note where chemicals were applied, actions taken and other notable details.

The information exchange doesn’t stop there, either. PestPac’s newest feature, Communication Center, allows you to manage all of your customer communications in one place. When a customer reaches out, your team instantly has their account and service details in front of them — including past communications across platforms — so that they can answer questions or resolve issues as quickly as possible and ensure customers are taken care of.

Maximizing Your Money — Raquel Sud, Financial Services

Getting paid for your services might seem straightforward from the outside looking in, but if you’re running a business you know it isn’t always that easy. Streamlining the payment process and enabling our users to do more with their money has been a priority for WorkWave, and PestPac users have been seeing the benefits.

Integrating WorkWave Payments with PestPac is far more than debit and card processing. It’s a system that allows you to make the payment process easier, both for PestPac users and for their customers.

  1. Effortlessly generate recurring revenue, simplify your reconciliation processes, reduce labor costs and analyze your revenue to help you make crucial financial decisions. 
  2. Increase customer satisfaction and take payments in the field or from the office — in nine different ways. Whether it’s in person in the field, via SMS or ePay link, through the self-serve online portal or via automatic recurring payments with a card on file, PestPac makes it easy for users to get paid faster.
  3. Enables faster cash flow, minimizes disruptions and unintentional churn, and encourages one-time customers to become recurring customers. 

The results for our customers have been incredible, to say the least, with many reporting dramatic decreases in their accounts receivable after implementing WorkWave Payments.

Getting the Most Out of PestPac — Rick Agajanian, Chief Product Officer

In a lot of ways, I think PestPac is its own best advocate: it’s become the industry standard when it comes to pest control software, and that goes well beyond the ways it helps users in the field. With features for everything from marketing and sales to service and payments, we’ve been hard at work ensuring that PestPac provides everything the best in pest need to grow, thrive and outpace their competition.

Through integration with WorkWave’s other offerings, like Coalmarch, Slingshot and WorkWave Payments, PestPac has grown to be an even more powerful end-to-end solution for PCOs. All of the features in PestPac have been designed to work together, enabling more efficient processes for users without creating additional manual tasks for them to undertake. That’s what you get when you choose the software provider with 40 years of pest industry-specific experience: a company that knows your everyday challenges and continually works to implement the best solutions possible.

To learn more about PestPac or to schedule a demo and see it in action, visit us at pestpac.com today!


Paula joined the Marketing team at WorkWave in April 2019. She is currently the Director Product Marketing - Pest, managing all aspects of the product marketing life cycle including campaign development, messaging, promotions, and market research for PestPac, Coalmarch and WorkWave Marketing products. She is dedicated to working closely with the Product, Sales, and other Marketing team members to ensure go-to-market plans and product adoption.