Author

Sarah Gedo

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Online reviews are today’s “word of mouth”. In fact, a 2015 BrightLocal consumer study found that an overwhelming 92% of consumers read online reviews. As a business owner or manager you already know that customer reviews are important, but you may worry about opening your business up to negative feedback if you start asking customers for reviews. A bad review may feel like a catastrophe, but it can actually be a good thing for your…