HOLMDEL, N.J, October 17, 2023 – This week, WorkWave®, a leading provider of SaaS software solutions that support every stage of a service business’s life cycle, is continuing its 20+ year tradition of presenting at NPMA’s PestWorld. WorkWave is excited to display its cutting-edge pest control software and services as an NPMA strategic partner, as well as an exclusive sponsor of the NPMA Gives Award and NPMA’s Executive Leadership Program.

Tenured industry experts David F. Giannetto, WorkWave CEO, and Jill Davie, CXO, will host a dynamic session titled, How to Shape Your Customer Journey on Thursday, October 19, that will leave attendees with a clear plan as to how pest companies can build a customer journey that ultimately drives sales, recurrent revenue, loyalty and overall value in an increasingly digital world.

“Each year, we look forward to seeing so many familiar faces at PestWorld, and this year it will be even more special given the significant number of new customers that have joined the WorkWave family,” said Giannetto. “We are looking forward to spending time with our customers, partners and industry leaders as we show just how far ahead we are moving PestPac, as we move this industry leading solution into a phase of true modernization and internationalization.” 

Working booth #401, WorkWave executives and staff are on hand to meet with current and prospective customers and to discuss trending topics and new company updates, including: 

  • Communication tools for success: Focus will be on creating strong customer experiences through omni-channel communications. WorkWave’s Communication Center is a centralized hub that allows WorkWave customers to manage all customer communications and interactions, across all different methods, in one place.
  • Coalmarch Full-Service Marketing Agency: For better results, field service companies can take advantage of unified, comprehensive marketing strategies that include digital, print and data integrated with PestPac software. Coupling call tracking technology with marketing campaigns enables closed loop marketing that provides insight into ROI — which marketing channels are bringing in the most business — for a clear competitive advantage.
  • Modernized UX/UI: Updates and improvements to existing products, including functionality enhancements to the Dynamic Routing Scheduler, a modernized UI menu structure, and updated look and feel, as well as enhancing our PestPac product in the Canadian market. 
  • Partner integration for better service: Strategically partnering with innovative companies to introduce new integrations, such as the Bell Pulse Smart Traps to set technicians up for success, as well as a new telematics system to provide in-vehicle information on technician driving behaviors through partnerships with Azuga, Verizon Connect and LinxUp. 

In addition, WorkWave is excited to continue its annual WorkWave After Dark social event at PestWorld — with a Hawaiian twist. Held after all sessions on Wednesday, October 18, WorkWave welcomes attendees to the biggest social event of PestWorld, featuring signature drinks, authentic Hawaiian entertainment, food and beachfront views. Pre-registration is encouraged.

To learn more about WorkWave and its product offerings, please visit workwave.com

About WorkWave

For nearly 40 years, WorkWave has been building best practices into its market-leading field service and last mile software solutions to allow best-in-class companies to grow their business, service their customers and maximize their money. Its solutions empower service-oriented companies to reach their full potential through scalable, cloud-based software solutions that support every stage of a business life cycle, including marketing, sales, service delivery, customer interaction and financial transactions. WorkWave is a trusted partner for thousands of customers across a wide variety of industries, including pest control, lawn care, cleaning and janitorial, security, HVAC, plumbing and electrical, and last mile delivery. WorkWave’s award-winning culture and solutions have been recognized in the SaaS Awards, the Cloud Awards, the American Business Awards, the NJBIZ Best Places to Work Awards, and the Stevie Awards for Great Employers. For more information, visit workwave.com.

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Aimee Rametta

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Courtney Tolbert
5W Public Relations


WorkWave helps mobile workforce companies in the field service, transportation and logistics industries mitigate the key pain points they face every day. This allows them to save money, save time and improve customer service, all at the same time.