WorkWave works with TRUSTe LLC, a subsidiary of TrustArc Inc, to review and verify that its privacy practices meet the requirements of the EU and Swiss data transfer frameworks.

Holmdel, N.J. (Oct 10, 2018) – WorkWave®, a leading provider of software solutions for the field service and last-mile delivery industries, today announced that is has achieved renewal of its EU – U.S. Privacy Shield and Swiss – U.S. Privacy Shield certifications with the U.S. Department of Commerce.


WorkWave worked with TRUSTe LLC (“TRUSTe”), a wholly owned subsidiary of TrustArc, to review and verify that it complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework, as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. TRUSTe will also provide independent dispute resolution services to address privacy-related questions around customer data from users and ongoing access to privacy guidance.

“Protecting the privacy of our customers is a top priority for WorkWave, and by working with TRUSTe, we are able to ensure that we are providing the utmost security for our customers and their data,” said Mike Profit, Chief Product and Service Officer. “We take pride in achieving both EU – U.S. Privacy Shield and Swiss – U.S. Privacy Shield certifications as we continue to make data security one of our top priorities.”

TRUSTe follows a three-phase process to prepare companies for EU – U.S. Privacy Shield and Swiss – U.S. Privacy Shield certifications, using a combination of experienced privacy analysts and proven assessment methodology powered by the TrustArc privacy platform.

  • Phase I includes a comprehensive review of the company’s privacy practices against the Privacy Shield Principles and creation of a detailed privacy findings report.
  • Phase II includes a collaborative review of the findings, implementation of remediation recommendations and documentation of action item resolution.
  • Phase III includes certification activation, including issuing the TRUSTe seal and activation of dispute resolution services for customer data. The solution also includes access to ongoing privacy guidance along with use of TrustArc Assessment Manager to review the compliance report.

TrustArc CEO Chris Babel said, “We believe a strong privacy management program is critical for companies to build customer trust and ensure compliance. We reviewed the practices of WorkWave to help ensure that they meet the requirements of the EU and Swiss Privacy Shield Frameworks and can demonstrate their privacy commitment to users, partners and regulators.”

About WorkWave

WorkWave, a division of IFS, provides comprehensive field service management solutions that connect every facet of a business through its unified, easy-to-use platforms. The company’s suite of solutions allows field service professionals across industries to easily attribute and automate sales and marketing activities, improve back office efficiency and increase their visibility into field operations through its mobile solutions. WorkWave’s platforms provide over 8,000 customers an unprecedented level of business insight and information, enabling them to increase efficiency, increase revenue and provide an exceptional customer experience. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Awards, IT World Awards and Best Place to Work by NJBiz and Inc. Magazine. For more information, visit

About IFS

IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit:

About TrustArc

TrustArc, the leader in privacy compliance and data protection for over two decades, offers an unmatched combination of innovative technology, expert consulting and TRUSTe certification solutions, that together address all phases of privacy program management. The TrustArc Platform, fortified over seven years of operating experience, across a wide range of industries and client use cases, along with our extensive services, leverage deep privacy expertise and proven methodologies, which have been continuously enhanced through thousands of customer engagements. Headquartered in San Francisco, and backed by a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk and build trust. For more information, visit the TrustArc website or blog.


WorkWave helps mobile workforce companies in the field service, transportation and logistics industries mitigate the key pain points they face every day. This allows them to save money, save time and improve customer service, all at the same time.