WorkWave Route Manager streamlines operations and makes it easy for employees to deliver orders and next-level customer service each and every time.

Holmdel, NJ – March 7, 2019 – WorkWave, a leading provider of software solutions for the field service and last-mile delivery industries, announced today that it was recognized in Gartner’s Market Guide for Vehicle Routing and Scheduling(1). Gartner identified WorkWave Route Manager as a representative vendor that is perceived as relevant in the market based on revenue, number of clients, and end-user interest and feedback.

WorkWave offers solutions for mobile workforce companies in the field service, last-mile delivery and logistics industries. WorkWave Route Manager is WorkWave’s SaaS routing optimization solution for fleet management, field service management, mobile workforce management, and pickup/collection and delivery companies. It provides private and service fleet users across the globe with a modern user interface that integrates planning, optimization and tracking to facilitate a cohesive user experience. Through its powerful routing algorithm, WorkWave Route Manager users may experience an increase in efficiency of up to 30 percent, be able to plan up to 20 percent more deliveries, and be able to reduce fuel costs by as much as 10-15 percent – increasing ROI, saving money and creating more efficient routes that allow for white glove service every time.

According to Gartner, “Cloud-delivered and SaaS solutions are the new default deployment method within [Vehicle Routing and Scheduling] (VRS) applications. The cloud offers many advantages to the customer, such as inexpensive hosted solutions that are often pay as you go, faster onboarding and ramp-up, reduction in the downtime of the solution, and higher reliability. The cloud has made these VRS solutions widely available, especially for a large number of smaller fleets. We see companies with fleets of even a few vehicles successfully adopting these types of solutions.”

To exceed the needs of its customer base, WorkWave Route Manager recently launched its new user interface that combines the power of route planning and GPS tracking all into one screen, allowing for increased flexibility in response to customer demands, more streamlined operations, and dashboard customization to fit specific customer needs. The new interface leverages state-of-the-art technology and guarantees even more stability to ensure WorkWave is able to grow with its customers, while also empowering them to keep up with their customers’ ever-evolving demands.

“As we continue to reinvent the field service industry, delivering a first class customer experience is key,” said Marne Martin, CEO of WorkWave and President of IFS’s Service Management business unit. “Powerful route planning software like WorkWave Route Manager enables its users to deliver white-glove service while working efficiently and saving time, money and resources.”

Over the past year, WorkWave Route Manager has been named to the 2018 FL100+ Top Software and Technology Providers list by Food Logistics, was a winner of the 2018 SaaS Award for Best SaaS Product for Shipping, Inventory or Vehicle Logistics and was recognized as a 2018 IT World Award gold winner for IT Products and Services for Transportation.

(1) Gartner, Inc. “Market Guide for Vehicle Routing and Scheduling” by Bart De Muynck, Oscar Sanchez Duran, February 19, 2019

To learn more about WorkWave Route Manager, visit our website.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About WorkWave

WorkWave, a division of IFS’s Service Management business unit, provides comprehensive field service management solutions that connect every facet of a business through its unified, easy-to-use platforms. The company’s suite of solutions allows field service professionals across industries to easily attribute and automate sales and marketing activities, improve back office efficiency and increase their visibility into field operations through its mobile solutions. WorkWave’s platforms provide over 8,000 customers an unprecedented level of business insight and information, enabling them to increase efficiency, increase revenue and provide an exceptional customer experience. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Awards, IT World Awards and Best Place to Work by NJBiz and Inc. Magazine. For more information, visit

About IFS

IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: