WorkWave continues to put customer privacy and data security at the forefront with U.S. Department of Commerce certification

Holmdel, NJ, December 12, 2017 – WorkWave® (, a leading provider of cloud-based software solutions for the field service, last-mile delivery and logistics industries, today announced it has achieved Swiss – U.S. Privacy Shield certification with the U.S. Department of Commerce. WorkWave partnered with TRUSTe LLC (“TRUSTe”), a wholly owned subsidiary of TrustArc Inc, to review and verify that WorkWave complies with the Swiss – U.S. Privacy Shield Framework, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from Switzerland to the United States. TRUSTe also will provide independent dispute resolution services to address privacy-related questions around customer data from users and ongoing access to privacy guidance. 

WorkWave serves thousands of businesses across the globe and its achievement of the Swiss-U.S. Privacy Shield certification underscores its commitment to protect the privacy and data of its customers and to comply with cross border privacy and data security regulations and principles.

“Protecting the privacy and confidential data of our customers is of paramount importance to WorkWave, and we are very proud to add the Swiss-U.S. Privacy Shield certification to our prior EU-U.S. Privacy Shield certification,” said Chris Sullens, WorkWave President & CEO. “As the market leader in the industries we serve, we are proud to be the first among our competitors to meet these rigorous standards. At WorkWave, we put the utmost value on the trust our clients place in us and our products, and we continually strive to earn that trust in all that we do.”

“Completing the Swiss-U.S. Privacy Shield certification process reflects our commitment to complying with complex and evolving domestic and international laws and regulations relating to privacy,” said Perry Pappas, SVP, General Counsel and Chief Compliance Officer of WorkWave. “This certification complements our prior EU-U.S. Privacy Shield certification, as well as other certifications, such as our PCI compliance certification.”

TRUSTe follows a three-phase process to prepare companies for their Swiss – U.S. Privacy Shield certification, using a combination of experienced privacy analysts and proven assessment methodology powered by the TrustArc privacy technology platform. Phase I includes a comprehensive review of the company’s privacy practices against the Privacy Shield Principles and creation of a detailed privacy finding report. Phase II includes a collaborative review of the findings, implementation of remediation recommendations and documentation of action item completion. Phase III includes certification activation including issuing the TRUSTe seal, providing dispute resolution services for customer data, and access to privacy guidance along with the privacy findings report in TrustArc’s Assessment Manager to support ongoing privacy compliance.

TrustArc CEO Chris Babel said, “We believe a strong privacy management program is critical for companies to build customer trust and ensure compliance. We reviewed the practices of WorkWave to help ensure that they meet the requirements of the Swiss Privacy Shield Framework and can demonstrate their privacy commitment to users, partners and regulators.”

About WorkWave

WorkWave, an IFS company, is dedicated to simplifying the complexity of running field service and other fleet-based businesses, large or small – a $45+ billion market worldwide. The company’s suite of solutions, which include PestPac®, WorkWave Service™, ServiceCEO™, WorkWave Route Manager™, WorkWave GPS™, GPS Heroes™ and ContactUs™, allow WorkWave clients easily to attribute and automate sales and marketing activities, improve back office efficiency and increase visibility into field operations through a single, easy to use interface. WorkWave’s platform provides its 8,000+ clients an unprecedented level of business insight and information, enabling them to increase efficiency, increase revenue and provide a 5-Star customer experience. Founded in 1984, WorkWave has been recognized with multiple awards for its outstanding growth and culture, including the Inc. 5000, SaaS Award, and Best Place to Work by NJBiz & Inc. Magazine. For more information,

About IFS

IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made IFS a recognized leader and the most recommended supplier in its sector. Our team of 3,500 employees supports more than one million users worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit:

About TrustArc

TrustArc powers privacy compliance and risk management with integrated technology, consulting and TRUSTe certification solutions – addressing all phases of privacy program management. Its new name, TrustArc, reflects its evolution from a certification company into a global provider of technology powered privacy compliance and risk management solutions. The foundation for its solutions is the TrustArc Privacy Platform which provides a flexible, scalable, and secure way to manage privacy. TrustArc’s technology platform, fortified through six years of operating experience across a wide range of industries and client use cases, along with its services, leverage deep privacy expertise and proven methodologies which TrustArc has enhanced continuously through thousands of client projects over the past two decades. Headquartered in San Francisco, and backed by a global team, TrustArc helps over 1,000 clients worldwide demonstrate compliance, minimize risk, and build trust. For further information, see:


WorkWave helps mobile workforce companies in the field service, transportation and logistics industries mitigate the key pain points they face every day. This allows them to save money, save time and improve customer service, all at the same time.