Time To Read: 3 minutes

IoT has been dominating enterprises across industries, from manufacturing to healthcare – and it is rapidly changing the face of pest control. Whether servicing a food distribution warehouse, an apartment complex, or a high-rise office building, for commercial pest control companies Internet of Things (IoT) integration is an essential component to business success. According to a 2016 Field Service USA survey , 81 percent of companies believe smart connected products will be implemented in the next five to ten years, and 58 percent of companies expect that full implementation of IoT will be a reality in the same timeframe. When facilities managers are putting their trust in a pest control company to keep their spaces healthy and safe, there is no room for disappointment – and IoT can help.

Positions for Growth:

Putting in place IoT devices and processes provide the foundation for growth, as this type of technology becomes the industry standard. With connected devices like smart traps, a commercial pest control business saves both time and money, taking away manual and time consuming ways to communicate and connect. When a pest control company stays ahead of the curve, it allows for better customer service, streamlined business processes and the ability to stand out from the crowd.

Streamlined Business Processes:

Of the many benefits that IoT can provide to a pest control business, streamlined business processes are one of the most impactful for both near and long-term success.

For commercial pest control companies, one of the major pain points is implementing the right tools and processes to manage multiple locations, and hundreds – or thousands – of traps. Smart traps – an IoT-based pest trap that features sensors to send an alert once triggered – save a tremendous amount of time and labor, as opposed to manually checking each trap across multiple sites.

When thinking about the value of smart traps, consider a food distribution warehouse. For these facilities, pest control is an essential part of health and safety, and can greatly affect an entire supply chain. These facilities house food that gets distributed to local restaurants, grocery stores or simply sits on the dinner table at a family holiday, and one pest intrusion due to a failed trap can cause health and safety issues for both the facility and the end customer. Not to mention, an increase in additional reporting, inspection and communications that happens once something like this occurs, and the wasted time and costs that are associated.

Increased Visibility to Ensure Customer Success:

A key part of managing a commercial pest control company is keeping tabs on its fleets and technicians. As the industry relies on field service, a fleet manager must understand not only where its fleets are for safety and service performance reasons, but with connected vehicles, can also understand routing data like traffic patterns and specific route location challenges. This data can enable a fleet manager to ensure that a company’s routes are optimized to provide the best possible customer service.

As customer service and satisfaction drives forward field service businesses, implementing GPS tracking within vehicles is essential when it comes to customer communications. With access to live ETAs, fleet managers and drivers can continually provide updates to customers, ensuring that they are getting the services they need, at the time they are expected.

Insight-Driven Data and Analytics:

Connected devices not only provide pest control operators with key information they need to help run their day-to-day operations, but the information that these sensors pick up can also provide valuable information in the long run. When smart traps are positioned throughout a facility, the information that they collect can help inform trends and patterns such as where pest activity is heighted in certain parts of a facility, as well as specific times of day when pests are most active.

Having data-driven insight into trends and patterns allows a company to further establish themselves as a valued partner, versus simply a service. For example, concentration data can show heightened activity around a leaky window or a hole in the wall that might have otherwise gone unnoticed.

PCOs are often the unsung heroes in keeping the wheels turning for commercial facilities, and IoT enables that customer satisfaction to flourish, while exceeding expectations. By applying IoT to pest control business and field operations, commercial pest control companies will be able to further differentiate themselves in the market, which will help support them as they ramp up for growth.

WorkWave PestPac continues to empower its commercial customers to drive their next stages of growth. As it continues to lead the charge for the pest control industry, its dedicated teams are supporting customers with strategic insight and powerful tools to differentiate their businesses and transform they way they operate.

Stop by Booth #109 at PestWorld to discover how WorkWave PestPac enables commercial pest control companies to differentiate their businesses using forward-looking technology.


Rick Agajanian serves as WorkWave’s Vice President of Product Management.