Morris-Jenkins, founded in 1958 by Luther Morris with just a pick-up truck and a tool shed, is now one of the largest providers of air conditioning, heating, and plumbing services in the nation. In the past 62 years, the company has seen major growth, including several new office locations and a complete brand makeover. Through all of these changes, they still maintain their small town approach and live by the core values established by the current owner, Dewey Jenkins, of honesty, integrity, fairness, and respect. As their commitment to making it easier for the customer grows, their company grows in return.
Today, they have over 440 employees and 27,000 Priority Advantage Members. Priority Advantage is a program that is the lifeblood of the company, enabling them to better serve their customers year-round. Their philosophy is simple: connect to each and every customer and treat them the same way they would treat their employees.
A simple Google search will show that Morris-Jenkins has a 4.9-star rating, resulting from their determination to live and breathe their purpose “To make it easy for customers to do business with us.” This is undoubtedly one of the reasons why they were the winner of our IMPACT award at the 2019 WorkWave User Conference, an award that recognized companies for their innovation and those who have demonstrated the best use of WorkWave software to reach their full business potential. To make it more convenient for customers to do business with a company, innovation and digital transformation are key.
Innovation is constant and Morris-Jenkins is always working on what is next for them, whether it’s a new process to save time or a new way to engage customers. Their WorkWave solution, Servman, allows them to quickly pivot and adapt to new challenges as they arise due to the ability to customize the software to meet the business’ needs. As they continue to search for new ways to make it easy for their customers to do business with them, the Morris- Jenkins leadership team recognizes that their success in meeting these challenges is closely tied with the functionality of Servman.