Starting a home delivery business is not like many other alternatives out there. Many prospective business owners steer clear of such ventures due to the hassles they can present. You have to consider various strategies, challenges, and market factors to ensure the best results.

This guide looks at all the critical aspects of how to start a delivery service business.

Tips for Starting a Home Delivery Business

Below are some of the tips to consider when starting a delivery business:

Establish Your Niche

You need to identify a specific business niche because it will guide the decisions and solutions you choose for your business. The right business niche also lets you target specific customers. It’s an approach that works well regardless of whether you want to work in a metropolitan area or a small town.

A few critical steps involved in establishing a niche for the home delivery business might include:

  • Choose your target audience – To identify a target audience, start by identifying the correct market. A good approach would be to focus on topics you are acquainted with and jot down the relevant subtopics. Then, ensure the issues resonate with your audience.
  • Identify a customer need – Evaluate your target audience, and determine the gaps or opportunities in your preferred business. Your services should address the specific challenges that a large number of consumers face. Remember to choose a field that offers anticipated growth.
  • Research your customer base – The research process will help you identify various factors about your audience. These include goals, expectations, challenges, and other vital elements. Getting your customer involved at the start of your new home delivery benefits will ensure you give value every step of the way.

Buy an Appropriate Delivery Route

Usually, you not only buy a route with an established business presence, but you also purchase the equipment needed for such services. It means you buy a home delivery business set up that generates income automatically from the first day.

The ideal route is often available at a high cost because many people want it, and it offers guaranteed results for a business. As a result, many route owners tend to start small and then grow their customer base on different suitable routes for the company.

If you plan on buying a delivery route, ensure you are well informed to get the best value for your money. There are two main route types: protected and independent routes. The details on these routes include:

  • Protected routes – They ensure no other party gains access to a specific geographic area assigned to another setup. A protected stop is different because it guarantees restrictions to particular locations instead of a site. In such contexts, route owners can own other accounts in the exact location.
  • Independent route – These are more flexible because the business route supports more than one home delivery service. It provides the best freedom to work and experiment with your product lines. You also gain access to an established business presence in a given geographic area. However, the competition is immense due to the lack of location restrictions.

There are various helpful tips out there you can use on how to buy a delivery route. You have to realize that these are independently owned assets, and you can buy them directly from the owner. The routes might have different names, including cookie route, distribution route, or even sales route.

You will also find many websites and social media groups that let you access excellent delivery routes for sale.

Equipment Needed to Set Up a Home Delivery Business 

You need lots of equipment to run your delivery business efficiently, including:


  • Fleet management software – use this to track the automobiles used in your company. It can include details such as service dates, mileage, assigned drivers, and more.
  • GPS Software – these help track the delivery vehicles and preferred drop-off locations. Tools such as the Garmin app for GPS or Google Maps can be helpful for GPS needs.
  • Website builder and coding software – you can use a website builder to build your online prescence. Access to coding tools such as SQL Database will be necessary for managing company metrics.
  • Accounting software – since your business will manage lots of finances, invest in the right accounting software. Luckily, you have many options which are readily available online, including QuickBooks Online.
  • CRM Software – having insight into your average customer’s experience with your business is essential. Use CRM software to help you gain insight into such data and to help you improve your business performance.


Once you are through with software, consider the following physical resources:

  • Vehicles – these include the trucks and vans you will use for the business. Consider going for customized cars to suit the specific delivery needs of your business.
  • GPS systems – you need these to help improve location tracking functions and make drop-off services a convenient process.
  • Cell phones or radios – these are important for communications, such as when a delivery staff comes across a challenge. Try and go for customized products in this category to suit the needs of your business.
  • Ratchet straps – are special harnesses that a staff member can use to tie down heavy items during deliveries.
  • Card readers and tablets – these are important for completing the sale process. The tablets allow clients to sign and approve receiving a drop-off, and the card readers process payments conveniently. 

As you develop this list, determine the specific ways through which you will finance the equipment. For example, do you plan or purchase the equipment outright? Or do you plan on hire purchase options? Ensure you include these finances in your business plan.

The legal steps in starting a home delivery business are essential for smooth operations, and they might include:

1. Choose a Suitable Business Structure

Realize the importance of identifying your business’s structure, which often includes the following:

  • Sole proprietorship – involves a business in which you take up all the risk and ownership of operations. The benefit of this approach is that it makes it easy to manage operations, and there is no sharing of profits.
  • Partnership – involves a business setup that involves two or more individuals sharing risk and ownership. The benefit of this approach is in risk-sharing, but you have to share profits.
  • Limited Liability Company (LLC) – involves a business setup where the owner is not directly liable for debts and liabilities. The benefit of this approach is that it allows businesses to manage risk and new investments conveniently.

The best structure for starting a home delivery business would be the LLC. While the other business structures are suitable, you may have to meet many more requirements. A good example would be being ready to solely account for the risks and liabilities associated with your business.

2. Work on Your Financial Obligations

Registering the financial aspects of your business seems complex, but it is crucial for the success of your business. You have to register for various state and federal taxes before you can start receiving payments.

You have to apply for an EIN to register for taxes, which is simple and does not require any fees. Also, remember that the business structure you choose has a significant impact on how the IRS will tax your business.

Owning a dedicated bank account is imperative for safeguarding and accounting for your assets. If your finances are mixed up, then personal assets such as your car and home are at risk of seizure when you face lawsuits.

Additionally, you must realize the importance of building business credit and other financing options for home delivery businesses. Doing this will give you access to improved interest rates, better lines of credit, and various other privileges.

A business card makes it easy to organize business expenses into a single location or platform. It is also helpful for building your company’s credit history, which is crucial in making investments and expanding operations. 

3. Get the Correct Licensing and Permits

You have to get some state licenses before you can start the home delivery service. Failure to acquire the correct business licenses and permits can lead to fines and even lead to the shutdown of your business. You can learn more about the requirements for such business permits in this guide.

Some business regulatory and local laws might also apply to the business. If you need more information, check with your local county office, or get assistance from a verified business registrar. 

Vehicle registration is also essential because it helps outline the specific finances and details needed to account for business resources. It also enables you to identify the specific vehicles that can operate in particular jurisdictions.

4. Invest in Business Insurance 

Like permits and licenses, you have to invest in an insurance plan that lets you operate safely and according to the law. The right insurance offers the perfect risk management options and pricing offers for your business. 

You have access to various types of insurance, and each comes with different plans and pricing structures. These insurance plans include:

  • Commercial auto insurance – refers to insurance covers for damage or theft that occurs to vehicles used in your home delivery business. It can also cover any injury that occurs to the drivers or staff.
  • General liability insurance – refers to an insurance package that covers specific products and services delivered. It ensures your business is safe from lawsuits relating to service delivery.
  • Workers compensation insurance – refers to insurance that safeguards the welfare of staff members working for your company.
  • Garage liability insurance is suitable for vehicles that you plan to store at a particular site or facility.

Starting a Home Delivery Service: Step-by-Step Guide

Once you have insight into the basics of starting an online business, move on to the next steps, including:

Step 1. Develop a Business Plan

A business plan outlines all the goals, procedures, resources, and budget of your new business. It’s like a blueprint, which you can constantly update to ensure it meets your needs and goals. Of course, the ideal business plan includes thorough research on these various aspects of your business. 

Developing a business plan is a process that might sometimes take several days or months. In addition, you might have to consult with industry experts, regulatory boards, and even other successful businesses in your field. 

Doing this will make it easy to develop a business plan that includes all the helpful details of your business. A home delivery service is no different because of the various factors and operations you have to consider. These fundamental factors to consider include: 

  • Summary – this includes the key points or factors to consider about your new home delivery business.
  • Industry analysis – includes general information on the foundation of the specific field or niche you plan to enter. The data will make it easy for you to explore opportunities and address challenges.
  • Competitor analysis – is a new aspect of business plans that offers insight into your competitors’ specific techniques. Use it to analyze their operations and particular practices which you use for inspiration.
  • Company details – you have to provide all the helpful information relating to the operations of your company. These include your business name, the type of customers, and various other relevant information.
  • Advertising – here, you outline all the helpful strategies to share details about your company and inform consumers about services. The specific methods you will use to keep generating money for customers.
  • Company operations – this section details the specific members who are part of your team and the stakeholders. Furthermore, find ways to identify the methods you plan on reaching a specific demographic of target customers.
  • Financial details – since your business will involve managing large loads of resources, ensure you include this as part of the business plans.

If you are new to writing business plans, you have access to various helpful resources, which include: 

  • Search online – there are various websites today that offer templates and help in curating concise business plans. A good example would be Bplans which has several high-quality templates you can use.
  • Invest in a professional service – you can hire an experienced content developer or business expert to help you with this process. While it seems like an extra cost for your business, the results make it beneficial.

Step 2. Outline Your Sources of Funding and Register Your Business 

Your business requires capital, and it’s vital to ensure you have adequate access to such a resource. With sufficient money, you will find it easy to invest in new resources and expand the service portfolio that you provide.

You have various options for funding your business, and each often has unique terms of use. The options include personal loans, crowdfunding, business loans, and various other forms of financing.

If your business is still new and you hope to work independently for some time, go for the sole proprietorship approach. However, if you wish to have several employees, consider the LLC approach for your business.

The following procedure here is for you to register the name of the business. As you choose the right name for your business, remember the importance of incorporating it with the correct keywords for accuracy. 

These can include “same-day home delivery services” or even “fast food delivery in location.” Doing this will make it easy for search engines to recommend your business to web searchers. It will also make it easy for prospective customers to identify your business as a solution to their problems.

During this procedure, research for any suitable domain names for your business. Try to select a domain and business name simultaneously. Doing this makes it easy to manage the brand and image of your home delivery business.

Step 3. Work on Your Online Presence and Advertising Measures

The next step in starting your new home delivery business is to ensure you have an excellent online presence. The online presence of your business features every source of information associated with your brand online.

You have many options in this category. First, creating a good website, which offers excellent loading times, is appealing, and includes relevant information. Then, ensure you register your website with Yelp, Google My Business, and the typical business website directories.

The other consideration would be to use online marketing platforms for an improved online presence. For example, social marketing campaigns are excellent when used in tandem with a powerful website. In addition, the website should include Search Engine Optimization (SEO) measures.

The SEO aspect is especially crucial because it helps web searchers find your website based on a particular query. As a result, it gives you a competitive edge over other similar businesses in your field. Some standard techniques to expect include:

  • Keyword research – Here, you research specific terms and phrases your customers are likely to provide in search queries. Tools such as aHrefs and Keyword Chef are suitable for this process.
  • Content creation and optimization – this process follows after keyword research. You have to use the keyword parent topics to come up with appropriate content for your web visitors. It should also match their intent and that of your business.
  • Web design – the way your page loads and provides information is part of the user experience. Search engines value websites that have good user experience metrics.
  • Social media presence – businesses with good followings and social media interactions also prioritize search engine rankings.
  • Website authority includes the number of referring domains and your site’s general presence on platforms such as discussion sites.

These SEO techniques will give you a competitive edge over other businesses in your field. It will also make a good impression on your customers, who will notice your business’s immense social proof levels online. So use them as the primary mode of advertising your business.

A good suggestion would be to outsource this procedure to a reputable SEO agency or company. That is because developing a solid online presence requires lots of work and experience. 

However, if you have a reasonable budget, you have various other options available. The common ones include paid ads (e.g., Google Ads) and the traditional marketing methods. 

Step 4. Outline Delivery Rates and Terms 

Ensure you outline the specific prices you plan on charging for the home deliveries. There are various ways you can price your home delivery services. Most companies today charge for such services based on distances or through a specified base rate price.

As you work on the price plan, remember the specific locations or jurisdictions your services will reach. You can offer deliveries out of these regions but charge an extra fee for such services. The pricing rates of your delivery services have to be in line with your company’s overhead costs.

These include costs such as vehicle maintenance, staff payments, tool purchases, and various other expenses.

Step 5. Work Your Payment Processing Options

Nowadays, customers want to pay through different mediums. The ability to support other payment systems gives you the freedom to work with various clients. You should plan on accepting digital payments, which will need a processor service.

The payment methods that are most suitable for your business depend on the specific clients you plan on serving. If you plan on delivering to clients directly, consider incorporating credit card payments into your service.

Resources such as a mobile device with a card reader are ideal for such applications. Furthermore, payment platforms such as Payment Depot Mobile can be excellent for processing business payments.

If you serve other setups, consider choosing other suitable payment techniques. For example, if your business is involved in B2B, you might be eligible for better credit card processing amounts. So, try and find a service that can cater to such needs.

If you plan on using the ACH payments, which are affordable, realize that they are also suitable options for credit card payments.

Step 6. Manage Expenses for Your Delivery Service

As your business starts operating, ensure you get a detailed plan for tracking expenses. You can use tools such as the accounting software we mentioned before for this process. Use it to track repairs, fuel costs, and costs of new tools.

Ensure you also develop a plan to regulate the way your company invests in fuel resources. Determine whether you will interact with the fuel companies directly or leave the task to your vehicle drivers.

Step 7. Work on Your Customer Engagement Levels

An essential aspect of improving the performance of your business is to maintain the best customer experience levels. Therefore, ensure you provide them with real-time information about the delivery service packages your company offers.

Customers want to be well informed, especially about the delivery times and safety of their products. Therefore, you may have to invest in a logistics firm to help you curate suitable solutions for such issues. 

Ensure customers receive information on when the movement of each delivery. Such information includes details such as product packaging and shipping procedures. Plus, they should also know the most accurate and expected time of delivery.

Using this approach will also positively impact the last mile delivery costs your business will experience. That is because the customer will be well informed about the package delivery to be at the right place to receive it.

It will help reduce the number of failed deliveries and help improve the average customer experience your company offers.

Bottom Line

Overall, starting a successful business depends on your effort to put into this new venture. You have many options in starting a home delivery business, and you have to be thorough to ensure the best results. That should be your priority if your niche is competitive.

Start Using RouteManager!

WorkWave’s last-mile delivery software helps you cut operational costs, increase revenue, and improve operations.

Nicole Fevrin, Senior Product Marketing Manager, has been with WorkWave for over four years. She works on the Route Manager, GPS, and ServMan products. Nicole has over 21 years of experience in B2B and B2C Marketing in various industries and possess a Master’s Degree in Communication Studies. Her background industries range from ultra-luxury and cosmetics to commodities and home services. This range has afforded her a well-rounded perspective of customer insights and various business models.