WorkWave’s Beyond Service User Conference Concludes After Four Days of Collaboration, Customer Recognition, and Innovation

The event brought together key players across pest control, lawn care, commercial cleaning and security for four days of networking, insightful sessions, and exciting events

WorkWave held its fourth annual Beyond Service User Conference last week in Dallas, TX, a new location for the conference which hosts four days of informative product trainings, insightful industry sessions and exciting activities for over 1,000 of its customers. 

The conference took place February 2-5 and featured more than 150 sessions geared toward each of WorkWave’s core and cross product offerings including TEAM Software, RealGreen, PestPac, Coalmarch, Fintech and its newly-announced Wavelytics^TM  data insights and artificial intelligence platform. The conference featured keynote speeches from CEO Kevin Kemmerer and a team of executives who spoke on WorkWave’s key focus areas for 2025. 

As a guest keynote speaker, WorkWave welcomed Jason Dorsey, who gave an entertaining and inspirational talk “Outperforming Expectations with Engagement in Field Service,” which addressed generational behaviors and how they interact with technology, an important topic to many in the field service industry who experience a wide range of generations within their organizations. 

The fourth annual Beyond Service Awards were also presented on the last night of the conference and celebrated WorkWave customers in several categories. Winners of the Outperform Award were chosen based on their impressive growth and achievements throughout the year, the Standout Team Award was presented to a company whose team showed industry-leading teamwork and collaboration, and the Trailblazer Award celebrated a specific group that has made a significant contribution and impact within their service industry. The winners are as follows: 

Outperform Award: 

• PestPac: Colonial Pest Control
• RealGreen: Colonial Lawn and Garden
• Coalmarch: Petti Pest Control
• TEAM Software: Vonachen Group

Standout Team Award:  Lawn Plus

Trailblazer of the Year Award: Arrow Exterminators

Attendees left this year’s conference with a renewed sense of confidence in themselves and their future after attending many of WorkWave’s sessions that not only highlighted functionality, but also thought leadership, communication, and AI. Sessions were run by WorkWave staff and long-time WorkWave customers. 

“I am going to show up every year,” said first-time attendee Brad Moody, owner of Go Green Lawn Solutions. “I’ve been here for 48 hours and I have probably met 10 – 15 people that I am going to be in contact with for the rest of my life.  I wish I would have come 13 years ago. But I will keep coming back year after year and look forward to creating relationships and bonds with everybody in the industry. ”

Next year’s Beyond Service User Conference will take place in Dallas, TX on February 1-4, 2026.