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Once novel technologies, GPS, automated systems, and mobile connectivity have long since crossed over into the realm of commonplace in our everyday lives, and this has saturated many business processes as well. Not all businesses are created equal, of course, and WorkWave wanted to understand, specifically, how those sorts of technologies are improving business processes and customer experience among a specific group–HVAC Service Providers. The 2019 WorkWave HVAC Market Study aimed to ask those questions,…

SPUD is a Canadian online grocery company, offering farm to table ingredients delivered directly to a customer’s home or workplace. Their mission is simple – partner with farmers, bakers, fishermen, and artisans to provide customers with the freshest ingredients delivered straight to their door. In the two decades since their inception, SPUD has grown and customer expectations have evolved. In keeping with their mission to deliver fresh ingredients, SPUD gives customers a two hour delivery…

The phrase “ignorance is bliss” isn’t an option when you’re managing a team of drivers and scheduling home deliveries. But, you can avoid being left in the dark and prevent your team from answering “I don’t know” to your customers again.   When you have live tracking enabled you gain immediate insight into your fleet’s performance. You can begin to manage your team with confidence and share visibility into your drivers’ locations. Transparency is the…

What do you do when your drivers leave for the day? Do you cross your fingers and hope everything works out? Or are you following their progress to keep your operations running smooth? Without a smart route planning software helping you behind the scenes, most business would agree that it’s a guessing game. You might find yourself relying on phone calls or text messages to have insight into where your drivers are. Which can eat…

When it comes to searching for a new product or service it’s no surprise that most people head to Google first. With 3.5 billion searches a day, consumers rely on Google to help them find local businesses and services. It’s also where users determine if a company is trustworthy. Reviews are a key indicator for customers no matter what size your business is. And they are especially important to get from your initial customers if…

Accomplished industry veteran to lead IFS’s Global Service Management initiatives IFS the global enterprise applications company, announces the appointment of field service industry veteran Marne Martin as President of IFS’s Service Management business unit and CEO of WorkWave. The IFS Service Management business unit established under Marne will encompass the global IFS service management organization as well as WorkWave, acquired by IFS in September 2017, and have dedicated engineering, sales and marketing resources to address the unique…

A delivery company can only route plan by hand for so long, before they decide that keeping up with customer demands is too much. After all, logistics challenges are difficult to solve when you are juggling a variety of requests like: same-day, specific delivery times, vehicle restrictions, etc. So you need to change up your approach to keep up with demands and increase customer satisfaction. Take a page from Amazon’s playbook to see how you can immediately…

When I joined WorkWave back in 2008 (which was at that time called Marathon Data Systems), I had a vision of building a next-generation cloud-based, end-to-end suite of business management software solutions tailored by vertical, that would help pest control, cleaning, lawn care, HVAC and other field service and logistics companies of all needs, sizes, industries and geographies transform the way that they operate – in order to improve back office efficiencies, increase field productivity…

What is an ELD? An ELD (electronic logging device) is a device that is used in commercial trucks to track hours of service (HOS). ELD technology automatically records a driver’s driving time and other aspects of their HOS records to allow for easier, more accurate HOS recordkeeping. An ELD GPS device monitors a vehicle’s engine to capture data on the: Whether the engine is runningWhether the vehicle is movingMiles drivenDuration of engine operation in hours The reason…

Data is critical for any business operations. Whether it’s to identify areas of opportunity or flag potential issues, you can make strategic decisions once you dig into KPI metrics. For last mile delivery or service businesses, your defined KPI metrics should reveal your fleet’s and drivers’ performance — because they directly impact your customer satisfaction levels and operational efficiency. How do you access these types of metrics? You’ll need a route planning tool, like Route…

Technology has advanced because of our attempts to solve common problems. And in the business world, technology is often the answer to budgetary or operational concerns. More and more businesses are adopting GPS technology these days, because they have recognized that the service solves these three common problems. Wasted Time In business, time is money, so wasted time directly translates to wasted money. Time is wasted in a variety of ways, especially when you have…

In any business, regardless of industry, the team you hire is the face of your company and controls the customer experience. Therefore, it’s important to hire and develop great employees. However, everyone has to start somewhere, right? I guess this is where I come in. Nowadays, internships are not only a necessity for an undergraduate desiring a job upon graduation, but they are also difficult to solidify because of the high demand. And, if you’re lucky…

If you run a field service business or any type of business, you are probably very focused on customer retention. We all know that it is easier and more cost-effective to keep a customer than it is to gain one. In fact, depending on the industry, acquiring a new customer can be between 5 to 25 times more expensive than retaining an existingcustomer. Assuming you feel confident that you are providing great service and customers are…

What’s worse – being stuck at work an extra hour to finish a project, or heading home only to find your train has a 60+ minute delay, causing your 1 hour commute to become a 2+ hour commute? I’d go with the former…rather put extra time in at the office to finish a project than be prepared to head home only to find out I’m stranded for an hour AT LEAST. This is all too…

As a pest control operator, you may be wondering how Artificial Intelligence (AI) applies to your industry and business. Artificial intelligence is more than the latest technology buzzword. For the second year in a row, Gartner has listed AI as the number one strategic technology trend. Revenue from artificial intelligence is predicted to reach over $36 billion dollars by the year 2025.* It’s possible you are already using this technology in your daily operations and…

No, it’s not your imagination. Customer expectation for instant gratification has reached epic proportions and continues to rise! Gourmet meals cooked to order are delivered on demand to busy professionals in towns all over the world. College kids with late-night hankerings for fresh-baked cookies satisfy their cravings thanks to the 90-minute delivery promise of their favorite treats! And when bad weather strikes, any number of online retailers will gladly deliver a pair of new boots…

Route planning, also known as route optimization covers a wide set of needs and definitions. We often get inquiries for route planning from prospects that were using much less expensive sequencing or mapping tools that have gone out of business or shelved. These prospects are surprised at our subscription model (cost per vehicle per month) and higher cost, until we dive in and share the value. They were used to paying a one-time fee, perhaps…

Below you will find 3 different driver profiles who are going about their day while guided by Route Manager. They all take advantage of our vehicle ‘profiles’ feature, which allows Route Manager to set up users based on their specific type of and mode of transportation. This setting within Route Manager allows us to configure a particular user, for example, that may be driving a 26 ft. box truck and needs to navigate only heavy-truck…

The world has become a very busy place. We find ourselves in a constant struggle to balance our time and productivity throughout the day. The use of technology, whether mobile, tablet, or wearables, has allowed us the freedom to remain connected and productive as we are on the go. We use an expanding list of applications on our devices to help facilitate everything we do from scheduling to using GPS to get around or connecting…

Fighting the good fight against bugs, mice and other unwanted creatures isn’t glamorous work. But that doesn’t mean that you can’t be a hero to your customers while leaving competitors in the dust. Looking good (even better than those better-known guys who offer similar services) doesn’t have to leave you frazzled or create extra work around your offices. In reality, implementing just a few changes will make you more attractive to customers and prospects—while also…