Malka Solomon, Author at WorkWave

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Malka Solomon

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In Field Service

Best Practices for Hiring in Field Service

Managing a distributed workforce in field service companies comes with unique challenges and opportunities. Effective hiring, retention and termination practices are crucial for ensuring that remote teams operate efficiently and deliver exceptional service. At a recent conference for software users, WorkWave partnered with Applause, a technology company with expertise in helping companies support and maximize employee engagement. Using their advice as a guide, field service companies can learn how to improve their hiring processes and…

In Logistics & Distribution

How to Take Better Care of the Heart of Your Operation: Your Drivers

Running a successful fleet is akin to orchestrating a band. Every component is essential: vehicles are the instruments, requiring precise tuning and maintenance for top performance; routes are the sheet music, meticulously planned for smooth and efficient operations; clients are the audience, anticipating a stellar performance that caters to their specific needs. However, the true stars are the drivers, the musicians of your fleet who navigate daily challenges, ensure timely deliveries and embody your brand…

In Pharmacy Delivery

Leveraging Technology in Pharmacy Deliveries

Technological advancements can revolutionize how pharmacies operate, ensuring that medications are delivered quickly, safely and efficiently. The Centers for Disease Control and Prevention reports that 40% of Americans have two or more chronic conditions necessitating ongoing prescription medication. As the population aged 65 and older is projected to surpass those 18 and younger by 2035, the demand for prescription medications is set to rise significantly. This demographic shift presents a substantial opportunity for pharmacy delivery companies to…

In Medical Transport

List of NEMT Brokers Operating in the US

What is an NEMT Broker? Non-Emergency Medical Transportation (NEMT) brokers play a vital role in the healthcare transportation system in the United States. An NEMT broker is responsible for managing and assigning NEMT trips to ensure patients have access to transportation for their medical appointments. They work closely with insurance providers, Medicaid and other billing sources to coordinate payments and services. This collaboration ensures that patients receive the necessary transportation without facing financial barriers. In…

In Medical Transport

NEMT Brokers: Everything You Need To Know

What is a NEMT Broker? A Non-Emergency Medical Transportation (NEMT) broker plays a crucial role in the healthcare transportation industry by coordinating and managing transportation services for individuals who require medical appointments but lack access to reliable transportation. Continue reading for a detailed look at their responsibilities. What Does a NEMT Broker Do? Managing and Assigning NEMT Trips One of the primary responsibilities of a NEMT broker is to manage and assign NEMT trips. This…

In Logistics & Distribution

Why Driver Availability Is On the Decline & How to Cope With the Challenge

Driver availability in the delivery, transportation and logistics sectors has become a critical issue with widespread ramifications for businesses and consumers alike. According to the American Trucking Association, the industry faced a shortage of over 80,000 drivers in 2021, projected to grow to 160,000 by 2030 if current trends continue. Addressing this shortage is vital for maintaining efficient operations, controlling costs and ensuring customer satisfaction. This blog will delve into the current state of driver…

In Waste Management

How Route Optimization Can Improve Efficiencies for Waste Management Companies

Waste management companies face numerous challenges, from managing large fleets of vehicles to ensuring timely and efficient waste collection. One of the most effective solutions to these challenges is route optimization. Efficiently running optimized collection routes is crucial for the financial health of waste management companies and municipalities, but it’s a highly complex task. There could be thousands of possible ways to travel from one service point to another on a single route; now imagine…

In Logistics & Distribution

Choosing the Right Fuel Card: Everything You Need to Know

What Are Fleet Fuel Cards? Fleet fuel cards are specialized payment cards designed for use at a network of fuel stations and maintenance providers, providing a convenient and centralized method for handling transactions related to fleet operations. They offer significant benefits in terms of cost savings, control and efficiency, but come with considerations regarding acceptance and potential fees. Businesses need to assess their specific needs and fuel consumption patterns to select the most suitable fleet…

In Field Service

The Power of Impactful Employee Incentive Programs & How To Measure Their Success

The labor market in 2024 is exceptionally competitive, particularly in residential and commercial service industries such as lawn care, plumbing, pest control, HVAC, contractor and more. According to the Department of Labor (DOL), the unemployment rate has consistently been below 4% for over two years, hitting 3.8% as of March 2024. This low unemployment rate is indicative of a tight labor market where demand for workers often outstrips supply, making it easier for employees to…

In Logistics & Distribution

Benefits of Fleet Telematics for Management and Maintenance

Fleet telematics refers to the use of technology-enabled systems to monitor and manage a fleet of vehicles. It involves the gathering and analysis of real-time data, allowing fleet managers to make informed decisions regarding maintenance and operations. By utilizing fleet telematics, businesses can significantly improve fleet management and maintenance. First, it helps in reducing operating costs. Real-time data on fuel consumption, driving behavior, and vehicle maintenance needs allow fleet managers to identify cost-saving opportunities. They…

In Home Delivery

The Power of Telematics Combined With Route Optimization

Efficiency is a key element of effective last-mile delivery. Every minute saved, every optimized route and every streamlined process can make a significant difference in meeting customer expectations and staying ahead of the competition. That’s where telematics comes in. This blog post will explore what telematics is, why it’s crucial for last-mile delivery and the vital role it plays when combined with route optimization platforms. What Is Telematics? Telematics refers to the integration of telecommunications…

In Home Delivery

Are There Online Dispensaries That Ship To All States? Which States Allow Delivery of Cannabis?

Cannabis delivery regulations and state-specific programs vary across the United States. While some states have implemented programs that allow for the delivery of cannabis, the majority of states do not permit dispensaries to deliver marijuana products out of state. It is important to note that federal law still classifies cannabis as a Schedule I controlled substance, and crossing state lines with marijuana is considered a federal offense. It is important for consumers to understand the…

In Logistics & Distribution

Empowering Seamless Collaboration: RouteManager’s New ‘Filtered Guest’ Feature

In the world of logistics management, collaboration is essential for success. RouteManager understands the diverse needs of its customers who work with multiple clients and companies. To address the challenge of providing selective access to order information, RouteManager is proud to introduce its innovative Filtered Guest feature. Understanding the Need Many RouteManager customers serve various clients and companies, each with unique order requirements. While it’s crucial to grant access to support personnel, maintaining data privacy…

In Logistics & Distribution

6 Essential Features to Meet & Exceed Delivery Customer Expectations

In the realm of logistics and e-commerce, delivering exceptional customer experiences has become a non-negotiable priority for businesses striving to stay ahead. Route optimization and last-mile delivery software have emerged as indispensable tools in achieving this goal. By leveraging advanced features such as auto dispatching, live tracking and visibility, reporting and analytics, businesses can streamline their delivery operations, enhance efficiency and ultimately elevate the customer experience to new heights. Let’s delve deeper into how these…

In Home Delivery

How to Optimize Your Customer Experience With Enhanced Optimized Routing

From online retailers to food delivery services, businesses are realizing the importance of efficiently managing their delivery routes to meet customer expectations. But does delivery route planning truly impact customer experience? Let’s delve into this topic to understand its significance and explore strategies for optimizing delivery routes to enhance customer satisfaction. Understanding the Link Between Delivery Route Planning and Customer Experience At its core, delivery route planning involves determining the most efficient paths for delivering…

In Home Delivery

7 Reasons Why Last-Mile Delivery Is Critical for Supply Chain Success

Often the final frontier in the journey from warehouse to doorstep, last-mile delivery holds immense significance in determining the overall success of supply chain operations. By recognizing the critical importance of last-mile delivery and investing in innovative solutions, businesses can unlock new avenues for growth, bolster customer loyalty and stay ahead in today’s hyper-competitive marketplace. Embracing the challenges and opportunities of last-mile delivery is essential for building a supply chain that delivers success, one doorstep…

In Home Delivery

How to Hire a Delivery Driver: A Step-by-Step Guide

Finding the right talent for your delivery service, regardless of whether you are just starting a delivery business or have years of experience already, can be a game-changer. Mastering how to hire a delivery driver is essential in today’s fast-paced market, where excellent customer service and timely deliveries are key. You’ll learn what makes an effective job description that attracts qualified candidates—detailing responsibilities and setting clear expectations from the get-go. Dive into the nuts and…

In Field Service

The Power of Price Bundling: 7 Tips for Home Service Businesses

Finding innovative ways to attract and retain customers in the home service industry is crucial. One effective strategy that’s been gaining traction is price bundling. Also known as packaged pricing, this strategy involves bundling various services together and charging one price. Bundled services are usually cheaper than if customers were to purchase each service individually. If done correctly, this technique is a great way to upsell more services and boost your profits. Why Does Bundle…

In Home Delivery

Static vs Dynamic Routing: What’s the Difference?

Efficient route planning is crucial for optimizing operations and ensuring timely deliveries. Two primary methods, static routing and real-time dynamic routing, are often employed to achieve this goal. In this post, we’ll delve into the differences between these approaches and explore their unique benefits for businesses in delivery and transportation industries. How Do Static & Real-Time Dynamic Routing Work? What Is Static Routing? Static routing involves pre-defined routes that remain constant, regardless of real-time variables…

In Logistics & Distribution

Top 10 Benefits of Route Optimization Software for Transportation Companies

Transportation companies are continually seeking innovative solutions to navigate complex logistics while enhancing efficiency. Route optimization software has emerged as a game-changing tool, revolutionizing how these companies optimize routes and streamline operations. Let’s dive deeper into the top 10 benefits that make route optimization software indispensable for transportation companies, supported by relevant statistics and detailed insights. 1. Optimized Route Efficiency Route planning software, on average, can reduce travel distance by 10-15%, resulting in significant fuel…