Founded: 1991
Services Provided: Residential, Commercial, Termites, Bed Bugs, Wildlife
Areas Served: Central New Jersey - Mercer, Ocean, Monmouth, Middlesex County
PestPac Products: Full Suite
About
Cowleys Pest Services
Cowleys Provides Exceptional Service to More Customers, with the Help of PestPac RouteOp
For more than 20 years, Cowleys Pest Services, a family-owned and operated pest control business, has served residential, commercial and industrial customers throughout New Jersey. Since starting the company, owners Drew and Bill Cowley have grown their business to have more than 20 full-time employees, servicing more than 5,000 customers.
The
Challenge
As the business continued to grow, planning the following month’s routes became very time consuming and cumbersome. Taking into account more than 5,000 customers’ unique needs, juggling a growing, full-time workforce, and attempting to assign and route jobs efficiently proved too much for manual scheduling methods. And to maximize the use of their skilled employees, Cowley’s needed a solution that would maximize their technicians’ time while simultaneously increasing the amount of customers they could serve in a day.
The
Solution
PestPac RouteOp. Cowleys learned about RouteOp through a PestPac marketing communication and knew it was worth a try. Once they signed up, they were able to get up and running quickly and immediately saw results. With RouteOp they found they could fit more jobs in and the technicians were no longer going into overtime or working extra days. They were still able to honor customer requests and provide the level of service their customers were accustomed to. It was also saving them a tremendous amount of time in the office. They went from printing out route sheets and using a map to manually group jobs together, to a completely automated process with PestPac’s multi-day planner. The process went from a few weeks worth of work to approximately one business day.
The
Results
Increase of 20‑25
appointments per tech per day
6,400 Jobs
per month with RouteOp
30‑60 Minutes
drive time per tech per day
“It was very easy to get up and running with RouteOp. It didn’t take long to learn the system at all!”
Jill Esposito, Production Manager
“We were spending essentially the entire month planning routes for the next month.”
Jill Esposito, Production Manager
“On average, our techs now spend anywhere between 30 minutes to 1 hour of drive time per tech, per day, much less than they were spending before.”
Jill Esposito, Production Manager
“We are saving so much time in the office planning jobs for the month. With RouteOp the process has gone from very stressful to very easy.”
Jill Esposito, Production Manager
Benefits of
PestPac RouteOp
Save hours and eliminate stressful, manual tasks
Increase revenue and profitability with your existing resources
Satisfy customers with on-time arrivals while honoring special requests
Satisfy employees with efficient, more manageable schedules